Lead Phlebotomist Outreach

Phlebotomy Supervisor

Under the general supervision of the Pathology Manager or Phlebotomy Supervisor performs a variety of activities, including phlebotomy procedures, registration, test orders, specimen tracking and processing, overseeing, scheduling, assigning and training phlebotomists, as well as performing clerical and secretarial functions in support of the department. All functions are carried out in consideration of the aging processes, human development stages, cultural patterns, and patient choice in each step of the care process.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

• Performs various functions associated with the computer system to assure proper collection and documentation of patient specimens. Patient Registration including Patient Identification and verification, Patient Look-up, enter patient demographics, insurance information, guarantor, PCP, ordering provider, order tests, enter diagnostic codes, ordering provider following established policies and procedures for patient identification and verification, registration, test orders, medical necessity, and document scanning.
• Manage Advanced Beneficiary Notice (ABNSN) to include obtaining supporting diagnostic codes, document review, patient signature, document management and scanning. Performs related clerical activities such as medical necessity follow-up, sorts and files records, daily checklists, answering phones, report delivery, receiving patient into clinical treatment area, as necessary.
• Maintains/monitors standing orders for expiration and renewals confirming tasks are followed through to completion. Provides patient with forms for test, gives instructions regarding any special preparation necessary prior to specimen collection test or appointment. May contact additional patient information to complete patient records.
• Monitors Workbrain for phlebotomists. Reviews Kronos reports with manager to monitor overtime and badging patterns. Reviews timekeeping records for time entry, hours worked and attendance on a regular basis. Reports incidents of missing start or end times, and consistent early/late badging. Under the direction of the Outreach Manager monitors attendance. Records unscheduled absences and tardiness.
• Ensures staff follows the department call out protocol. Reports any issues to manager for follow up.
• Works with manager to ensure accuracy and completeness of all payroll records. Submits payroll for approval by manager. Reviews and processes mileage and other expenses for the phlebotomy team for sign off by manager.
• Monitors Document Imaging. Checks to see that required documents are scanned properly. Makes necessary corrections and updates files. Routinely reviews issues with staff members. Retrains as necessary.
• Works cooperatively with Customer Service to conduct random audits. Attends meetings pertaining to Document Imaging as requested. Monitors RQI. Reviews phlebotomists work lists to ensure they are making corrections and clearing work lists on a timely basis. Makes necessary corrections in RQI. Reports system issues and chronic problems to manager. Attends meetings pertaining to RQI as requested.
• Tracks errors, notifies, and provides constructive feedback to staff. Works cooperatively with manager to coach and retrain as necessary.
• Acts as liaison with physicians, VNA's and their staff to answer inquiries and resolve problems related to the Patient Service Centers (PSC's) Home Draw Department and phlebotomists. Regularly assists with phlebotomy of patients and performs duties of…