Hotel Front Desk Agent

Courtyard Lincoln
636 Geroge Washington Hwy
Lincoln, RI 02865, USA

We are currently looking for a Full‑Time Guest Service Representative to join our Front Desk team! The Courtyard® by Marriott
-Providence Lincoln is situated minutes from Twin River Casino, Bryant University and Kirkbrae Country Club, and is only 9 miles from everything Downtown Providence has to offer. With 129 beautifully appointed guest rooms, we also have our onsite Bistro Restaurant & Bar which provides healthy breakfast, Starbucks® products and evening dining with a full bar. The Courtyard by Marriott is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests.

Responsibilities include:

• Greeting guests, completing the check‑in / check‑out procedure through the Property management system while obtaining and storing pertinent information.
• Handling cash, credit card information and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities to create an accommodating environment for all. Responding to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputting all information into the hotel management system. Updating and cancelling reservations in the system as requested by the guest.

This is a Full‑Time position and requires open availability, including weekends and holidays.

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401(k) Retirement Savings Plan with generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short‑Term Disability Insurance
• Long‑Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.