AV and Gaming Equipment Technician

When working as an AV & Gaming Equipment Support Specialist at Bally's you will manage the installation, maintenance, troubleshooting and continuous improvement of our gaming, broadcast, audiovisual and technical infrastructure across live gaming studios and related operational environments. Approximately half the role focuses on operational support and risk mitigation in gaming studios, the other half on system optimization, equipment enhancements, preventive maintenance programmes and technical development projects.

The ideal candidate is a technically skilled, proactive problem solver who thrives in a fast‑paced, technology‑driven environment and maintains the highest standards of operational integrity, equipment performance and service reliability.

• Gaming Equipment Operations & Support
  • Partner with Shift Managers and Operations teams to ensure gaming integrity, equipment reliability and regulatory compliance.
  • Install, maintain, troubleshoot and repair gaming tables and associated equipment.
  • Perform assembly, deployment, relocation and decommissioning of gaming‑related hardware.
  • Maintain accurate records of maintenance activities, repairs, equipment history and performance metrics.
  • Coordinate with external vendors and technical support providers regarding gaming equipment maintenance and repairs.
  • Provide timely status updates, issue reporting and escalation when necessary.
  • Minimise operational downtime through rapid diagnosis and implementation of effective solutions.
  • Ensure all gaming equipment complies with applicable regulatory requirements, safety standards and company procedures.
  • Monitor inventory levels and manage deployment, storage and lifecycle tracking of equipment assets.
• Roulette Systems Maintenance
  • Perform preventive and corrective maintenance on roulette wheels and associated systems.
  • Conduct wheel exchanges, leveling, calibration, sensor adjustments and performance verification.
  • Maintain communication pathways between roulette systems and server infrastructure.
  • Troubleshoot and resolve issues related to nano‑pullers, ports, table PCs, software configurations and system connectivity.
  • Escalate complex technical issues through established support channels.
  • Maintain detailed maintenance logs and technical documentation for all roulette equipment.
• Shuffle Machine Support
  • Perform shuffle machine installation, exchange, maintenance, cleaning and repairs.
  • Coordinate with manufacturers and technical support teams for advanced troubleshooting and service requirements.
  • Ensure optimal operational performance and reliability of all card‑shuffling equipment.
• Studio Equipment & Facilities Support
  • Maintain gaming table accessories, including shoes, scanners, discard holders and related equipment.
  • Ensure table felts are maintained and replaced in accordance with regulatory and internal standards.
  • Respond to technical emergencies and critical operational incidents.
  • Perform occasional technical fabrication and repair work, including soldering and basic carpentry tasks.
  • Assist with equipment transportation, loading/unloading and installation projects.
  • Perform additional duties and special projects as assigned to support business operations.
• Audio Visual & Broadcast Systems
  • Collaborate closely with Live Dealer AV teams to support studio technology infrastructure.
  • Install, configure, maintain and troubleshoot broadcast and AV systems.
  • Support technologies including:
    • Video routers
    • Digital signal processors (DSPs)
    • Video encoders and decoders
    • Broadcast cameras
    • Audio systems
    • Lighting systems
    • LED wall displays
  • Assist with studio setup, equipment replacement, system upgrades and performance optimisation.
  • Perform WIMD camera position corrections and calibrations for Live Dealer gaming tables.
  • Analyse and resolve technical faults affecting broadcast quality and system performance.
• Infrastructure & Systems Support
  • Assist in monitoring and maintaining the Intermediate Distribution Facility (IDF) and server room infrastructure.
  • Support power distribution systems, UPS equipment and backup power solutions.
  • Implement and maintain redundancy strategies to improve operational resilience.
  • Assist in the development and enhancement of…