Customer Experience Manager - Lincoln, RI

Position Details

Position type:
Hourly. Salary starting at $19.00.

• Ensure all crew members wow the customer through personal contact.
• Train the crew on the B.E.S.T. customer service experience, ensuring each guest has a fast, friendly checkout experience.
• Lead the assigned store to achieve and maintain customer service score goals set by the District Manager.
• Lead front‑end operations, ensuring front‑end merchandising (candy, soda, snacks) meets or exceeds brand standards.
• Ensure all front‑end equipment is in working order and associates are trained to include services where applicable.
• Open and close the store, maintain cleanliness, recovery, and keep the store ready for customers at all times.
• Perform store manager duties in the manager’s absence.
• Partner with the store manager to recruit, train, coach, develop, and supervise all crew members.
• Review all corporate communications and react accordingly.
• Partner with the entire store leadership team on merchandising procedures and world recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

• High school graduate or equivalent; college experience preferred.
• Minimum two years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi‑task.
• Creative thinking.
• Ability to maintain composure under pressure.

• Frequently operate the cash register.
• Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5‑10 feet.
• Frequently ascend/descend ladders to retrieve and put away stock.
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers on the telephone and face‑to‑face in the store, as well as with managers and coworkers; must exchange accurate information.
• Frequently move across the sales floor to assist customers and to and from the stock room to retrieve and put away merchandise.
• Work a flexible schedule to meet the needs of the business, requiring day, evening, weekend, and possibly overnight shifts and travel as required.
• Identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.