Relationship Development Associate

I want to be upfront about the kind of person who thrives on this team.

First, the fundamentals. The job description below is not a wish list. We need someone who can genuinely excel at every component of it. The skills matter. The work ethic matters. You should be able to read that list and know, with confidence, that you can deliver on all of it.

Here's what the job description can't fully capture: the culture you'd be stepping into.

This is a sales team, so yes, everyone carries their own responsibilities. Individual accountability is real here, and we wouldn't have it any other way. What sets this team apart is the massive pride we take in how we produce as a team. When one of us figures out an approach that works, it doesn't get locked away as a personal advantage.

We share it. Best practices, case studies, lessons learned from the deals we won and the ones we didn't. All of it gets put on the table so the entire team gets better.

We've built a collaborative learning environment on purpose. We ask each other for input. We jump in when a teammate needs another set of eyes on an opportunity. We celebrate each other's wins like they're our own, then we break down exactly how they happened so everyone can repeat them.

If you get energy from sharing what's working, learning from the people around you, and contributing to a team that takes real pride in what it produces together, I think you'll love it here.

I'm looking forward to meeting you.

-Alison Tomasso

The Relationship Development Associate (RDA) is responsible for managing a dedicated portfolio of customer accounts. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients’ business challenges, and grow accounts.

• Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client’s unique needs.
• Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
• Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You’ll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients.
• Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite’s products to meet those objectives effectively.
• Product Expertise: Develop in-depth knowledge of Granite’s full range of products to position and sell the best solutions for each client.
• Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
• Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth.
• Proven ability to build and maintain executive-level relationships.
• Strong organizational skills and ability to manage a high volume of accounts.
• Exceptional communication and interpersonal skills.
• Ability to understand client business challenges and position solutions effectively.
• Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
• Flexibility for occasional travel to meet with clients, if necessary, though travel is not a primary aspect of this role.
• Competitive base salary with uncapped commission structure and quarterly bonus.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Ongoing professional development and training opportunities.
• Collaborative and innovative work environment.
• Opportunity for career advancement within a rapidly growing company.

If you're a highly motivated individual who wants to grow your sales career and have uncapped earnings potential with a fast paced and progressive company, Granite has many opportunities for you.