Field Service Tech - Lincoln, RI 2nd Shift

Field Service Technician – Retailer Locations

• Responsible for transporting, installing, and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field – this may include swapping failed equipment, cleaning, and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

• High school degree or GED equivalent required.
• At least 1 year of experience in a customer service related position.
• At least 1 year of experience in technical repairs.
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to correctly perceive colors.
• Physical requirements:
  
  Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance; sit and drive for prolonged periods, demonstrate dexterity when working with tools and moving parts and electrical current; may work at heights (rooftop) for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
• An offer of employment is contingent upon security clearance, pre‑employment reference, background check, and pre‑placement physical and drug testing requirements as applicable to IGT’s satisfaction and the requirements of the Company’s customers and/or regulators.

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self‑leadership

IGT is an equal‑opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their applications; however, only those selected to interview will be contacted.

The estimated starting compensation range for this role is $22/hr – $24/hr USD, based on a good‑faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable. Employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit