Assistant Manager Sales Administration & Supply Chain Operations

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For more Information, Please See https://illinoisjoblink.illinois.gov/jobs/ Kubota Engine America

JOB TITLE:

Assistant Manager, Sales Administration & Supply Chain Operations DEPARTMENT:
Operations

REPORTS TO:

Manager, Sales & Operations FLSA STATUS:
Exempt

Lead day-to-day customer order management and the inbound international supply chain (primary origins: Japan, Thailand). Supervise Sales Assistants, own data accuracy and KPI reporting, resolve exceptions, and drive digital transformation to reduce spreadsheet/email work and increase system automation and integration (SAP, Rapid Response/Kinaxis, EDI/IDoc, Ariba).

• Supervise and coach Sales Assistants: workload balancing, training, performance management, and staffing input.
• Manage the customer order lifecycle: receipt (email, portals, EDI/IDoc), order entry, PO validation, changes, cancellations, returns and claims.
• Coordinate inbound logistics, routing, carriers, ASNs and customs for international shipments; resolve transit/quality issues.
• Maintain and reconcile data in SAP and Rapid Response; ensure data integrity across integrations and portals.
• Build, maintain and distribute operational reports and dashboards (Power BI, Tableau or equivalent); automate recurring reports and KPI tracking.
• Produce and analyze KPIs (OTIF, inventory levels/PSI, order exceptions, gross margin variances); recommend and drive corrective actions.
• Administer supplier/customer portals and Ariba activities for whole goods where assigned.
• Lead or support cross-functional projects to standardize processes and implement automation/integrations (with IT, suppliers, carriers, and 3rd-party vendors).
• Serve as escalation for complex customer account issues, model/product variations, pricing rules, and special requirements.
• Coordinate quality defect, returns and rework projects including cross-functional communication and logistics.
• Ensure confidentiality, policy compliance and safe work practices.
• Travel as required.

Higher percentage of POs/ASNs handled electronically; fewer manual spreadsheets/emails. Accurate, timely dashboards and reports driving decisions. Fewer order exceptions and late shipments; standardized documented processes and a clear roadmap for further automation. This role partners closely with IT, Procurement, Logistics and Sales. The ideal candidate is tech-savvy, pragmatic, and able to translate future-state systems into an actionable implementation roadmap.

• 5+ years in international supply chain, order management or sales operations; supervisory experience preferred.
• Strong hands-on experience with SAP;
  Rapid Response/Kinaxis or similar APS/IBP is highly desirable.
• Practical knowledge of EDI/IDoc, supplier/customer portals, ASNs and Ariba.
• Advanced analytics and reporting skills:
  Power BI or Tableau (dashboard design, data modeling, visualization best practices).
• Strong SQL skills and familiarity with DAX/Power Query, ETL concepts and data governance.
• Experience automating reports and creating self-service dashboards for stakeholders.
• Proven track record driving process standardization and digital transformation projects.
• Strong analytical, problem-solving, communication and stakeholder-management skills.
• Ability to handle complex product/model variations, routing and pricing schemes.
• Detail-oriented, reliable, and able to prioritize in a fast-paced environment.
• Japanese language ability or prior experience working with Japanese companies is a plus.

Day-to-day supervision of Sales Assistants; manages work assignments, training and performance input to Manager.

Associate degree required;
Bachelors degree preferred (Supply Chain, Busin ss, IT, Data Analytics or related field).

• Sitting for long periods of time with some walking, stooping, bending, and reaching
• Dexterity to make fast, simple, repeated movements of the fingers, hands, and wrists
• Movement by holding, turning, and grasping of objects
• Ability to drive a car and travel by air
• Ability to hear normal conversations on phone or in person
• Ability to see more than 20 feet
• Ability to see color and see/read computer screen

• Work is performed in an office environment. Noise level is moderate
• Limited exposure to the warehouse. Limited exposure to temperature variations when shipping doors are open
• While traveling, will experience noise and comfort…