Sales Support

Qualifications:

+ Three to five years of business-to-business sales support, order entry, or customer service experience.

+ Excellent customer service skills.

+ Excellent verbal and written communication skills.

+ Proficient in MS Office Suite and ERP software experience.

Additional

Skills & Qualifications

+ Manufacturing experience or customer service in a manufacturing environment is a plus.

+ Commitment to excellence and high standards.

+ Ability to understand and follow written and verbal instructions.

+ Ability to log data efficiently and accurately.

+ Understand and respond to a diversity of individuals.

Work Environment

Fully onsite
- Monday through Friday

8am to 5pm

Job Description

This role involves supporting the sales team post sale, managing customer inquiries, orders, and concerns in a courteous and efficient manner. The ideal candidate will have a proven track record in customer service, particularly in a business-to-business environment, and will be responsible for maintaining excellent communication with customers and internal staff.

Responsibilities

+ Respond to and investigate customer inquiries, orders, concerns, and issues via phone, fax, mail, and email in a timely manner.

+ Follow up and maintain good communication with customers at all times.

+ Receive, record, and route customer orders or changes appropriately.

+ Utilize the company's computer program for entering and processing orders.

+ Research and resolve customer complaints and/or billing issues.

+ Document all contacts, actions, and responses in the appropriate database.

+ Organize and maintain the file system; file correspondence and other records.

+ Maintain working knowledge of products and/or services.

+ Prepare reports and correspondence accurately and efficiently.

+ Communicate customer issues and concerns to applicable internal staff members.

+ Provide appropriate technical and/or product-related information to customers.

+ Follow up with production to ensure orders are processed and shipped in a timely manner.

+ Handle customer grievances professionally and refer them to the manager when necessary.

+ Provide support to outside sales representatives as needed.

+ Provide RGAs to customers for product returns according to departmental procedure.

+ Complete special projects as assigned.

+ Perform other duties as assigned by the supervisor.

Job Type & Location

This is a Permanent position based out of Lincolnshire, IL.

Pay and Benefits

The pay range for this position is $22.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lincolnshire,IL.

Final date to receive applications

This position is anticipated to close on Jul 9, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter (%20astoncarter)  for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal…