Customer Service Representative

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Full Time Lincolnshire, IL, US

2 days ago Requisition

Salary Range: $21.00 To $24.00 Hourly

As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and personal development. We value quality, customer service, positive attitudes, continuous improvement, and initiative! We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance.

We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer.

Customer Service Representative

Department: Customer Service Job Status: Full Time

FLSA Status: Non-Exempt Reports To: Customer Service Supervisor

Grade/Level:
Amount of

Travel Required:

Occasional

Job Type: Regular Positions Supervised: None

Work Schedule: 8 hours/day

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POSITION SUMMARY

Maintain customer accounts. Coordinate between the Customer, Supply Chain Analysts, and Sales to ensure proper delivery to customer. Responsibilities include but are not limited to customer order processing, customer relations, customer complaint processing, reporting, pricing, and order maintenance.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable

accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Order processing
  - Process orders and verify pricing and terms.
• Order maintenance – Process order changes as requested by customer
• Creating and maintaining customer pricing
• Creating and maintaining customer cross reference data
• Open Order and Delivery Reporting to customer
• Creating shipping documents for customer
• Initiating customer complaints with Supply Chain Analysts
• EDI processing
• Maintain good customer relations via email and phone from both internal and external sources
• Obtain delivery and tracking information from factory and provide to customer
• Provide all necessary reports (ie. delivery, open orders, shipments, invoicing) as requested by internal and external sources
• Work with Supply Chain Analysts to determine customer material requirements and maintain orders accordingly.
• Customer Inquiries
  - Respond to customer or potential customer requests for information and/or problem solving.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability
  - Ability to accept responsibility and account for his/her actions.
• Accuracy
  - Ability to perform work accurately and thoroughly.
• Communication, Oral
  - Ability to communicate effectively with others using the spoken word.
• Communication, Written
  - Ability to communicate in writing professionally, clearly and concisely.
• Customer Oriented
  - Ability to take care of the customers’ needs while following company

procedures.

• Detail Oriented
  - Ability to pay attention to the minute details of a project or task.
• Friendly
  - Ability to exhibit a cheerful demeanor toward others.
• Interpersonal
  - Ability to get along well with a variety of personalities and individuals.
• Patience
  - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Relationship Building
  - Ability to effectively build relationships with customers and co-workers.
• Responsible
  - Ability to be held accountable or answerable for one’s conduct.
• Tactful
  - Ability to show consideration for and maintain good relations with others.
• Tolerance
  - Ability to work successfully with a variety of people without making judgments.
• Working Under Pressure
  - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education:

Bachelor Degree (or equivalent experience)

Experience:

4+ plus year of experience with logistics background.

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