Library Assistant

Typical Schedule

15‑18 hours per week;
Weeknights and Weekends as required. The schedule for this position requires Monday evening 5 pm‑9 pm; two total weekday shifts of 9 am‑1 pm or 1 pm‑5 pm (any combination of Tuesday, Wednesday, Thursday, Friday); approximately three weekend days per month (a combination of Saturdays and/or Sundays 9 am/10 am‑5 pm).

$21.23 to $26.52.

Associate’s Degree or Library Technical Assistant Certificate. Bachelor’s Degree preferred.

Working under the direction of the Head of Readers & Information Services, the Library Assistant is responsible for assuring high patron satisfaction while staffing the reference desk and answering patron questions in accordance with current library policies and procedures.

This position does not have any supervisory responsibilities, but may oversee assigned volunteers.

• Answers questions and provides basic readers’ advisory in person or via telephone, email, instant message, or other forms of electronic communication
• Provides exemplary service to patrons in a timely and confidential manner, maintaining the library’s high level of customer service in accordance with the Standards of Public Service
• Maintains knowledge of current print and electronic resources to competently answer questions
• Maintains knowledge of and provides basic help with circulating and non‑circulating technologies, including but not limited to tablets, eReaders, laptops, public computers, printers, copiers, scanners, and fax machines
• Provides user instruction for internet searching, email, social media, downloading services for digital media, and word processing
• Demonstrates good judgment in the interpretation of library and department policies during normal workflow and emergencies
• Refers in‑depth or extended reference and readers’ advisory questions to librarians, as needed
• Performs notary services
• Work at the reference desk, as scheduled
• Attends scheduled meetings and core competency training, as required
• Maintains awareness of overall library functions, projects, and goals

• Minimum Education:
  
  Associate’s Degree or Library Technical Assistant Certificate.
  
  Preferred Education:
  
  Bachelor’s Degree
• Minimum
  
  Work Experience:
  
  1 year in a public library or other customer service–based field/organizationli>
• Service‑oriented attitude with the ability to establish and maintain effective relationships with staff and the public
• Excellent written and verbal communication skills
• Ability to effectively provide reference assistance and instruction services
• Strong technology skills to include Microsoft Windows and Office applications, Google Suite applications, the internet, eReaders, and tablets
• Ability to adapt to evolving technology
• Thorough knowledge of popular materials for adults and readers’ advisory resources
• Working knowledge of modern library policies and procedures, methods, practices, and materials
• Ability to exercise initiative in problem‑solving and refer questionable situations to supervisor
• Ability to complete detailed work accurately, efficiently, and on time, with minimal supervision
• Ability to plan, organize, and prioritize work assignments

• Paid Time Off – typically one week upon date of hire and two weeks after the first year of employment
• Annual Time Off:
  Paid Vacation, Paid Holidays, Personal Time Off (PTO) & Floating Holiday
• Knowledgeable, high‑achieving, experienced staff
• Work‑Life Balance

Vernon Area Public Library District, Lake County

The library does not discriminate on the basis of race, color, gender, religion, sexual orientation, gender identity, national origin, ancestry, citizenship, age, disability, veteran status, marital status, pregnancy, arrest record, protected order status, genetic information, or other non‑job related criteria in any term, condition, or privilege of employment.