Specialist, Clinical Informatics

Overview

Find a Better Way... ...to use your skills and experience.This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way....to improve the lives of others.Headquartered

in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory....to

build a promising future.

We currently have a great opportunity for a Clinical Informatics Specialist. The Clinical Informatics Specialist is part of a multidisciplinary team that supports Caresphere WS and Middleware/LIS customers throughout the entire life cycle of our products. This includes remote instrument and workflow training and support to realize an efficient and successful customer experience of the Sysmex solution as the primary laboratory consultant from a technical perspective.

Serves as a technical consultant to existing and new customers including troubleshooting and resolving performance problems. This role supports complex Caresphere WS Migrations and Middleware/LIS interface support projects in total – includes all aspects of build, testing, training reinforcement with limited direction and serves nationally.

Essential Duties and Responsibilities:

1. Implements Caresphere WS Migrations and Middleware/LIS interface support and testing projects to include rules writing, server/product configuration, validation testing, and all other support functions. Works independently and is able to manage multiple projects including those with heightened complexity. Handles very complex customers and situations such as commercial labs. Is required to work with all areas within Sysmex.
2. Ensures approved validation testing protocols are followed and results documented accurately.
3. Manage time and accounts effectively; use computers to document activity; take initiative to make changes to improve how work is done, focus on process improvement; promote customer satisfaction; support sales objectives and organizational directives; provide data to the organization on customer use/preferences leading to customer driven design/customer usability. Responsible for identifying and communicating critical gaps, product issues, complaints, and recommend potential improvements to the installation and implementation process.

Responsible for supporting the systems assigned for follow up to meet business demands. Accomplish results individually and in collaboration on teams and work groups.
4. Provide technical information to direct management/peers and other functional groups. Proactively address and support sales objectives and organizational directives.
5. This individual must possess strong interpersonal, persuasive, problem solving and communication skills. The individual must demonstrate a strong sense of urgency, can‑do attitude and strong desire to set and achieve goals.
6. Requires occasional travel, up to 80%, on short notice.
7. Responsible for managing company assets and expenses within company guidelines.
8. Other duties as requested

Percentage of Travel: Requires travel. Up to 80%, on short notice.

Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.

Physical Demands: Light physical effort. Routine handling of objects up to 20 pounds; prolonged (at least 50% of time) sitting, standing, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.

• Bachelor’s degree in Clinical Laboratory Science/Medical preferred with 7-9 years of experience in LIS/Middleware required.
• ASCP or CLS certification preferred
• Strong IT/LIS experience required.…