Senior Manager, Enterprise Systems

• Build, lead, and develop a cross-functional team spanning business analysis, product ownership, engineering, and project management
• Define team structure, capacity plans, role expectations, performance reviews, and growth plans
• Establish and mature the BA/PO function for backlog ownership, requirements definition, and stakeholder alignment
• Own the enterprise payment processing technology roadmap across in-store, digital, and contact center channels
• Lead payments abstraction-layer architecture and govern API design, versioning, and observability standards
• Oversee integrations with payment processors, acquiring banks, gateway providers, and alternative payment methods
• Lead processor selection, onboarding, migration, certification, vendor relationships, and commercial negotiations
• Govern interchange optimization, settlement reconciliation, and dispute/chargeback processes
• Define and execute in-store payment terminal infrastructure strategy, including PCI PTS compliance, refreshes, certifications, and deployments
• Oversee EFT software deployments, POS payment integrations, and pin pad certifications
• Ensure PCI DSS compliance and drive tokenization, P2PE, network segmentation, audit readiness, and remediation
• Identify and mitigate payment-processing operational, technology, and fraud risks
• Sponsor and govern major payment programs, manage dependencies and risks, and communicate status to leadership
• Develop and manage operating and capital budgets, business cases, ROI, and cost optimization initiatives
• Define payment SLAs, uptime targets, KPIs, incident management, on-call protocols, continuity, and disaster recovery practices
• Drive automation and process improvement to reduce manual effort and improve throughput

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Finance, or a related field
• 10+ years of experience in enterprise payment systems, financial services technology, or fintech
• 5+ years of people management experience leading cross-functional technical or operational teams
• Deep knowledge of acquiring banks, payment networks, gateways, settlement, reconciliation, and transaction lifecycle management
• Experience leading enterprise-scale payment processor integrations, migrations, and certification programs
• Solid understanding of PCI DSS, payment security controls, tokenization, and encryption standards
• Ability to manage enterprise technology programs from inception through production operations
• Strong vendor management skills, including contract negotiation, SLA governance, and performance management
• Excellent communication, executive presence, and stakeholder management across technical and business audiences
• Preferred: cloud-native payment platform architecture and microservices-based integration patterns
• Preferred: omni-channel retail payments across point-of-sale, e-commerce, and contact center environments
• Preferred:
  Agile delivery methodologies, product management practices, and Dev Ops principles
• Preferred: large-scale POS terminal fleet deployments of 500+ devices
• Preferred: co-branded card programs, private label credit, or alternative payment/BNPL products
• Preferred: PCI ISA, CISM, or equivalent payment security or compliance certification

Demonstrates expertise in enterprise payment systems, including PCI DSS compliance, payment processor integrations, and vendor management. Proven ability to lead cross-functional teams and manage complex technology programs while ensuring stakeholder alignment and operational efficiency.

• Enterprise Payment Systems
• PCI DSS Compliance
• Vendor Management
• Payment Processor Integrations
• Cross-Functional Team Leadership

• Payment Processing Technology
• API Design
• Tokenization
• Settlement Reconciliation
• Fraud Risk Mitigation
• Payment Lifecycle Management
• Budget Management
• Automation
• Agile Methodologies
• Microservices Integration

• Excellent Communication
• Stakeholder Management
• Executive Presence

• PCI ISA
• CISM

• Financial Services Technology
• Fintech
• Omni-Channel Retail Payments
• Co-Branded Card Programs
• Private Label Credit

• EFT Software
• POS Payment Integrations
• Payment Gateways
• Cloud-Native Payment Platforms