Warranty Technician

Company Description

Bosch Rexroth is one of the world’s leading providers of Drive and Control Technologies. Regardless of the motion task that customers face anywhere in the world, they will always find a Bosch Rexroth team with local experience and the appropriate know-how from more than 30 industries and all drive and control technologies. Our associates take on their customers’ challenges with passion and persistence until the right solution is found.

This is what makes Bosch Rexroth a strong, reliable partner for Mobile Applications, Machinery Applications and Engineering and Factory Automation. As the Drive & Control Company, we develop, produce, and distribute our components and system solutions in over 80 countries.

Bosch Rexroth, dba Hydra Force, Inc. offers one of the most comprehensive lines of high-quality hydraulic cartridge valves for the mobile and industrial equipment markets. We design and manufacture high performance valves that meet virtually any need encountered in machine design. Our cartridge valves are designed to fit a wide range of industry-common valve cavities. Our employees enjoy a fast-paced and challenging work environment that provides them with daily opportunities to Power Forward their careers.

For almost 35 years, Bosch Rexroth, dba Hydra Force, Inc. has been producing the most innovative elector-hydraulic control solutions for the mobile machinery and industrial equipment markets.

The following responsibilities represent the essential functions of this position but are not intended to be an exhaustive list. Management may assign or reassign duties and responsibilities as business needs require.

• Assist with investigating and resolving customer product quality concerns using established quality procedures and problem-solving methods.
• Assist with preparing and documenting 8D reports for customer quality issues.
• Process Return Material Authorizations (RMAs) as directed.
• Communicate with customers and internal departments to gather information needed to understand and investigate product concerns.
• Assist with customer visits and on-site investigations as needed.
• Receive, inspect, and evaluate returned products to help determine the cause of failures.
• Perform product testing and help recreate customer-reported failures.
• Use basic problem-solving tools, including 5 Whys and cause-and-effect analysis, to assist in identifying root causes.
• Document findings clearly and accurately.
• Assist with assigning and tracking corrective-action activities to ensure tasks are completed on time.
• Assist in reviewing corrective actions to determine whether they effectively address the identified issue.
• Assist with updates to production processes, work instructions, and controls when required.
• Assist with Engineering Change Requests (ECRs) and other quality documentation as directed.
• Maintain accurate records and complete required Q-Pulse reporting.
• Follow established quality procedures, work instructions, and company policies.
• Perform other duties as assigned by management.

• High school diploma or equivalent required.
• Manufacturing, mechanical, hydraulic, or quality-related experience is preferred but not required.
• Strong mechanical aptitude and willingness to learn.
• Ability to read and understand basic hydraulic schematics or willingness to learn.
• Ability to set up and perform basic hydraulic tests after appropriate training.
• Basic computer skills and ability to learn company software and quality systems.
• Ability to read, write, and communicate effectively in English.
• Strong attention to detail and ability to accurately document information.
• Dependable and willing to take ownership of assigned tasks.
• Ability to work independently after training and complete daily assignments with minimal supervision.
• Strong teamwork and communication skills.
• Ability to safely lift and move up to 50 pounds without assistance.

• Associate degree or technical education in Engineering, Manufacturing, Mechanical Technology, or a related field.
• Previous manufacturing or quality experience.
• Basic knowledge of hydraulic systems, fluid mechanics, or hydraulic circuits.
• Experience with Q-Pulse or similar quality management software.
• Familiarity with Minitab or other statistical analysis software.