Network Operational Support Lead; South Humber

Network Operational Support Lead (South Humber)

Volunteering with St John Ambulance strengthens communities. From youth support and education to wellbeing, events, and fundraising; your time makes a real impact.

First Aid Services Operations deploy hundreds of volunteers and employees every week on community and commercial events, to make sure first aid is available in our local communities, as and when it is needed.
Operational Support is a flexible role which will work with, and proactively provide support to, various teams to ensure volunteers always have a positive experience. This could range from carrying out practical tasks which positively impact our people’s welfare on events, to be a friendly face welcoming new volunteers to selection events, or existing volunteers to their Clinical Competency Assessments, or even helping Units to increase their presence in the community.

Expected time commitment: Task specific
Line managed by
:
Unit Manager or Fellowship Branch Coordinator
Work with and support: Event Manager or District New Volunteer Lead or District Training Lead or Unit Manager or Fellowship

• On first aid events, work with Event Managers, Treatment Centre Managers, Event Communications teams and Logistics teams, to support the welfare of adult volunteers and employees by taking proactive action. This can include making sure people are taking sufficient breaks, drinking plenty of water, eating appropriately and supporting one another. Other tasks could include helping make and serve refreshments, regularly checking to see if everyone is ok and signposting to support available through MyWellbeing, where necessary.
• Support Training and Recruitment teams on selection events, welcome events, training events and Clinical Competency Assessments, to ensure they run smoothly and are a positive experience. This can include welcoming and signing in attendees, collating and processing relevant paperwork, inputting outcomes on computer programmes, providing refreshments and invigilating written assessments.
• Assist Unit Managers to increase their Unit’s presence in the local community by promoting recruitment opportunities, supporting the fundraising lead and building relationships with local organisations to raise awareness of first aid.
• Perform any other administrative and support duties commensurate with these responsibilities to keep the organisation running smoothly.

• Approachable, friendly and able to communicate effectively with a variety of people - Required
• Proactive approach to providing practical support to various teams - Required
• Passionate about ensuring volunteers always have a positive experience - Required
• Basic computer literacy - Required
• Willingness to be adaptable, flexible and to travel as needed - Desirable
• Basic awareness of first aid if attending events - Desirable

• Pride from playing a key part in enabling us to care for the community.
• Personal satisfaction from seeing the positive impact your efforts make.
• Opportunities to meet and build relationships with new people.
• Ongoing support and guidance.

To complete an induction role, attend all relevant training courses and complete any relevant online training.

The closing date for this advert is 08/05/2026

Interview date, time and location to be advised

Training date, time and location to be advised

For more information about this role please contact Phil Mccarthy via email