Donor Relationship Specialist

Relevant Radio

Lincolnshire, IL

Full-Time Employee

Base Pay: $28.00 to $30.00 Hourly

Position Summary

The Donor Relationship Specialist supports the operational success of Relevant Radio's mid-level donor program. Partnering with the Director of Development and Donor Relationship Managers, this role manages donor data, stewardship initiatives, research, reporting, and portfolio administration. The Specialist ensures accurate donor information, timely and effective stewardship, and strong support for donor relationship strategies through analysis, communication, and project coordination. This position requires sound judgment, exceptional organization, professionalism, and discretion.

• Manage the administrative operations supporting the mid-level donor portfolios.
• Maintain donor engagement plans and ensure all relationship activities are accurately documented.
• Monitor donor touchpoints and stewardship schedules to ensure timely follow-up.
• Coordinate donor correspondence, proposals, presentations, and stewardship materials.
• Partner with Associate Directors to ensure consistent execution of donor engagement strategies.

• Conduct comprehensive research on current and prospective donors.
• Analyze giving history, philanthropic interests, and relationship networks.
• Prepare donor profiles, briefing materials, and cultivation strategies.
• Identify opportunities to strengthen donor engagement through research and data analysis.

• Serve as the subject matter expert for donor relationship data within Raiser's Edge.
• Ensure the accuracy and integrity of donor records, contact reports, and engagement history.
• Maintain portfolio assignments and donor engagement plans.
• Develop and improve processes that support donor relationship management.

• Lead stewardship coordination for assigned donor communications.
• Ensure timely acknowledgment letters, impact reports, and stewardship materials are delivered.
• Coordinate personalized donor communications and special recognition initiatives.
• Work collaboratively to provide an exceptional donor experience at every stage of the relationship.

• Produce monthly portfolio performance reports and donor activity dashboards.
• Analyze donor engagement, giving trends, and portfolio activity.
• Monitor stewardship metrics and recommend process improvements.
• Provide reporting and analysis to support strategic fundraising decisions.

• Coordinate donor-related projects from planning through execution.
• Manage timelines for stewardship initiatives and donor communication campaigns.
• Collaborate with Marketing, Finance, Mission Advancement, and other departments to ensure donor information and communications remain accurate and timely.
• Recommend improvements that increase efficiency and enhance donor engagement.

• Develop and document best practices for donor relationship operations.
• Ensure compliance with organizational policies and donor confidentiality standards.
• Support continuous improvement initiatives within Development Operations.
• Serve as a trusted resource for donor systems, reporting, and operational processes.

• Support outreach and follow-up efforts to re-engage lapsed donors.
• Provide donor follow-up and stewardship support during and after pledge drives.
• Support planned giving initiatives, including donor communications, inquiries, follow-up, and recordkeeping.
• Maintain accurate donor activity in Raiser's Edge and track results and opportunities.

• Provide backup phone coverage during high-volume periods, pledge drives, and staff…