Automotive Dealership Service Manager; Kia

Leader Automotive Group is a wholly owned subsidiary of Auto Canada, a publicly traded company. Leader Automotive is Auto Canada’s first footprint into the U.S. market and we currently have 6 dealerships consisting of 15 different franchises and approximately 400 employees. We have a strong presence in the Chicagoland area with 4 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.

We are currently searching for an experienced dealership service manager to lead out service department at our Kia dealership located in Lincolnwood IL. If you are a seasoned leader with a strong focus on customer service, we’d love to speak with you. We can offer a very competitive compensation plan and a great benefit package.

• Health, Dental & Vision Insurance
• BCBS Health & Wellness Discounts/Programs
• Life Insurance
• 401(k)
• Paid time off / Vacation
• Growth / Advancement Opportunities
• Employee Vehicle Purchase Policy
• Above Average Industry Pay
• Publicly traded organization / stability
• Employee referral bonuses

• Forecast and implement regular sales goals and objectives for the department.
• Set individual sales goals per employee within the department.
• Hire, train, motivate and monitor the performance of all department personnel
• Adhere to all company processes.
• Ensure timely payment of manufacturer warranty claims keeping the warranty schedule current.
• Read, follow, implement, and maintain the manufacturer's warranty policy and procedures.
• Ensure the staff meets the manufacturer's training requirements.
• Focus on customer retention through collaboration with leadership regarding strategic planning and by communicating with the existing database to maintain the store’s goals for active customers.
• Maintain a high level of shop cleanliness, equipment repair, and general shop appearance.
• Maintaining the highest Customer Service Index (CSI) rating by ensuring excellent process delivery.

• 3 years of automotive dealership service management required
• Hands‑on leader that’s willing to be fully engaged in the service lane and willing to provide direct support to the service advisors, technicians and parts department
• Customer service focused
• CDK experience preferred
• Positive attitude / Outgoing personality
• Good analytical skills and problem‑solving ability
• Great organizational skills
• Experience in managing technicians and advisors
• Driving sales and customer retention.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.