Helicopter Charter Flight Coordinator

Bachelor's degree in Aviation Management, Business Administration or a related field preferred. Minimum of 2 years of experience in helicopter charter sales and support, coordination or a similar role. Working knowledge of FAA Part 135 helicopter operations. Strong understanding of weather interpretation, NOTAMs, and airspace. Experience with selling to and serving high end clients and corporations. Exceptional organizational and time management skills, with the ability to manage multiple tasks simultaneously.

Skilled at customer service phone interaction, with demonstrated experience in sales and customer satisfaction. Support the Company’s current book of business while helping to grow new clients.

• Support helicopter charter sales, including quoting, booking and payment processing.
• Support sales growth strategies as determined by the Charter Director and other senior management to drive new client growth and expand existing client usage.
• Provide exemplary service to high-end clientele and corporations, addressing inquiries, and resolving issues promptly and professionally.
• Provide ongoing updates and maintenance to the Charter Department’s customer database (CRM).
• Ensure that flight amenities are available and provided to clients.
• Dispatch helicopter charter flights in accordance with FAA Part 135 regulations, company Operations Manual, and safety policies.
• Confirm permits, landing site approvals, and required documentation before flight release.
• Communicate flight assignments, changes, and updates to pilots and operational staff.
• Provide continuous flight-following for all active flights from departure to shutdown.
• Monitor weather conditions, NOTAMs, TFRs, and airspace restrictions prior to dispatch.
• Coordinate with ground transportation, FBOs, landing sites, and third-party vendors.
• Ensure all necessary documentation, including flight manifests and regulatory paperwork, is accurately completed and assessable and filed with the operations department.
• Coordinate time-sensitive organ procurement and transplant transport missions.
• Serve as liaison between transplant centers, Organ Procurement Organizations (OPOs), hospitals, flight crews, and ground transportation providers.
• Ensure compliance with company SOPs and safety management system (SMS) requirements.
• Assist in providing monthly management reporting to track sales, utilization, sales reports, accounts payable/billing, client preferences, customer service monitoring and feedback.
• Maintain detailed and accurate flight records of all charter activities, dispatch documentation, including client information and preferences, flight details, and transactions.