Freight Forwarding Operations Agent

Freight Forwarding Operations Agent

Regular Full‑Time | Linden, New Jersey | Salary: $30.00 – $35.00 Hourly

Operations Agent will work out of our Rock It Cargo, Linden, NJ office, assisting the Operations team with arranging domestic and international transportation by air and ocean for live performance touring projects.

Key responsibilities include:

• Execute international air, ocean, and domestic shipments, including time‑critical and project‑based moves.
• Coordinate with carriers, vendors, and internal teams to ensure smooth shipment flow.
• Create and maintain accurate operational files in accordance with company standards.
• Ensure data accuracy for costing, billing, and operational reporting.
• Update systems with real‑time shipment information.
• Adhere to Rock‑It Cargo Quality standards and best practices.
• Respond to customer inquiries related to shipment status and documentation.
• Maintain a service‑oriented, solutions‑focused mindset.
• Identify gaps or inefficiencies and share improvement ideas with leadership.
• Participate in training and system enhancements.
• Other duties related to client projects, as assigned.

• 2‑3 years of Freight Forwarder experience; experience with live event import/export operations is a plus.
• Associate or bachelor’s degree or equivalent industry or military experience.
• Basic freight forwarder knowledge; confidence with domestic and international air, ocean, freight, and trucking.
• Ability to work in a fast‑paced, deadline‑driven environment.
• Excellent strategic mind – able to prioritize competing responsibilities, organize multiple complex projects, maintain sharp attention to detail, and handle time‑sensitive issues under pressure.
• Comfort with basic Excel functions, and ability to learn new software quickly.
• Ability to pass a security background check.
• Execution & Follow Through.
• Customer Focus.
• Attention to Detail.
• Problem Solving.

• 18 paid vacation days per year to start, plus 2 floating holidays and 6 days of paid sick leave.
• 11 paid holidays per year.
• Comprehensive medical, dental, and vision plans, plus HSA funding and a 401(k) match.
• Generous paid parental leave for all parents.
• Employer‑funded Basic Life, AD&D, Short‑Term Disability, and Long‑Term Disability Insurance.
• Continuing Education Reimbursement / Charitable Donation Matching.
• Opportunity to work with the best in Live Event, Sports, Film, and Entertainment Logistics.
• Eligible for free tickets to client events, when available.
• Fantastic culture with regular company events – birthday lunches, sports games, volunteer activities, and more.

We are dedicated to building an inclusive and authentic workplace; if you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway.

Employer Commitment to Equity
:
Rock‑It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state, or local law pertaining to the employee’s state of employment. Persons with disabilities are provided reasonable accommodation for the hiring process; if needed, please contact