Service Writer

Summary/objective

The Service Writer is responsible for ascertaining problems and services requested, maintaining customer rapport and records. This position requires someone who is personable and has excellent communication skills, as they will act as a liaison between the customers and the service department.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Open work orders and maintain until closed and/or invoiced.
• Handles Repair Order charges, warranty validation & claims coverages including computation of charges, submission, and follow-up.
• Assist in handling customer complaints and concerns.
• Handles service department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Includes tracking repairs and their causes, scheduling technicians, and processing warranties.
• Maintains supplies and prepares replacement orders.
• Completes other duties assigned.

• Must have an outgoing, friendly personality and superior communication and customer service skills
• Experience working in a service department a plus
• Ability to write and work on routine reports and correspondence
• Ability to negotiate customer complaints to a satisfactory resolution
• Good computer skills in Excel and Google Docs
• Good organizational skills
• Assertive and confident communication skills

• High school diploma or GED equivalent

Authorized to work in the US. Goodfellow participates in E-verify

Goodfellow Corporation is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.