Customer Success Support Associate

Human Interest is on a mission to ensure people in all lines of work have access to retirement benefits. The company is a fintech platform that helps small and medium‑sized businesses offer affordable retirement plans.

As a Customer Success Support Associate, you are the frontline face of the company, helping customers maximize their retirement savings platform.

• Manage a steady volume of inbound customer inquiries via phone, live chat, and email
• Identify the root of customer needs to resolve inquiries in a single touchpoint
• Document thorough notes on every case
• Work cross‑functionally with internal and external partners to solve customer issues
• Provide best‑in‑class customer service in a fast‑paced environment
• Manage follow‑ups with customers as required
• Support other areas of the organization when needed
• Maintain performance to company standards and adhere to a workforce management schedule

• 1+ years of experience in a customer‑facing role (customer support, account management, call center) or comparable college experience
• Passion for serving customers
• Strong organizational skills and ability to juggle multiple tasks
• Ability to communicate with confidence, professionalism, and empathy over phone, chat, and email
• Composure in high‑stress situations and empathy for customers
• Meticulous attention to detail with minimal typos
• Ability to remain highly productive in a noisy, open‑office environment

• Located in our Lindon, Utah office Monday–Thursday, with flexibility to work remotely on Fridays
• Standard Monday‑Friday work schedule with no weekends or evenings
• Full‑time position, 40 hours per week

Base salary for this position ranges from $18 to $20.50 per hour, adjusted for geography and experience. Additional compensation may include bonuses, commissions, and equity. The total rewards package includes robust physical, financial, and mental wellness benefits.

• 401(k) plan with 100% employer match up to 4% of compensation, immediately vested, no plan fees
• Comprehensive health, dental, and vision plans
• Competitive time off and parental leave
• Unlimited access to financial wellness digital tools and knowledge center
• Enhanced mental health support through Lyra
• Fertility and family‑forming benefits through Carrot
• Student loan resource through Candidly
• Monthly work‑from‑home stipend and quarterly lifestyle stipend
• Team‑building experiences, including virtual and offsite events

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.