Customer Support Associate

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

As a Customer Success Support Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You solve problems and thrive on challenges, aiming to resolve inquiries in a single touchpoint.

• Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
• Identify the root of customer needs to resolve inquiries completely in one touchpoint
• Document thorough notes on every case to ensure important context, actions taken, and next steps are properly captured
• Work cross‑functionally with internal and external partners to solve customer issues
• Provide best‑in‑class customer service
• Work in a fast‑paced environment
• Manage follow‑ups with customers as required
• Support other areas of the organization when needed
• Maintain performance to company standards and adhere to a workforce management schedule

• 1+ years of experience in a customer‑facing role – customer support, account management, or call center experience preferred but not required, or commensurate college experience
• Passion for serving customers
• Strong organizational skills and ability to juggle multiple tasks with varying deadlines and stakeholders
• Confidence, professionalism, and empathy when communicating over phone, live chat, and email
• Composure in high‑stress situations and empathy for customers
• Meticulous attention to detail – rarely make typos and notice discrepancies
• High productivity and organization in an elevated‑noise, open‑office environment

• Located in our Lindon, Utah office (Monday‑Thursday) with the flexibility to work remotely on Fridays
• Standard Monday‑Friday work schedule with no weekends or evenings
• Full‑time position – 40 hours a week

The base salary for this position spans $18.00–$20.50 per hour, adjusted based on location, job‑related skills, and experience. Additional compensation components such as bonuses, commissions, and equity may be offered. All employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history or criminal history prior to a conditional offer of employment.

• A 401(k) plan with a dollar‑for‑dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top‑of‑the‑line health, dental, and vision insurance plans
• Competitive time off and parental leave
• Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness (Addition Wealth)
• Enhanced mental health support for employees and dependents (Lyra)
• Fertility healthcare and family forming benefits (Carrot)
• Student loan resource to help plan, borrow, and repay student debt (Candidly)
• Monthly work‑from‑home stipend and quarterly lifestyle stipend
• Engaging team‑building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

Human Interest is an equal‑opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at‑will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantacc