Banking Associate

About the Bank of Utah

We are a privately owned community bank founded in 1952 and one of Utah’s largest. Our bank has been named S&P Global Top 20 Bank two years in a row and is a Top 100 Fastest Growing Company.

We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

Scheduled Monday–Friday at our Branch located at 144 South State St. Lindon, UT. As the face of the bank, the Banking Associate I creates the first and lasting impression for clients by delivering accurate transactions, exceptional service, and building trust through every interaction. The role involves developing core banking knowledge and sound judgment while contributing to a safe, reliable, and positive branch and client experience.

• High school diploma or equivalent required.
• Customer service experience preferred.
• Ability to work scheduled branch hours, including opening and closing shifts.
• Demonstrated ability and willingness to learn.
• Strong attention to detail and ability to follow established procedures.
• Strong interpersonal skills with the ability to build rapport and connect with individuals.
• Effective problem‑solving and critical‑thinking skills.
• Highly motivated and goal‑oriented.
• Must be at least 18 years of age.

• Process routine account transactions and inquiries in person and over the phone.
• Accurately handle, organize, and count cash while maintaining strict security, dual‑control standards, and professionalism during every client transaction.
• Provide courteous, solutions‑oriented service and support the resolution of client questions or concerns.
• Proactively address and resolve conflicts through active listening and collaborative problem‑solving, escalating concerns when necessary.
• Grow knowledge of the bank’s products and services and apply it to help clients with everyday banking needs.

• Execute daily operational responsibilities in accordance with regulatory requirements, compliance standards, and bank policies and procedures.
• Perform assigned branch opening and closing procedures.
• Partner with the Branch Banking Manager on operational tasks and reporting.
• Recognize indicators of fraud, irregular activity, or policy exceptions and escalating concerns appropriately.
• Adhere to all regulatory requirements, compliance standards, and bank policies at all times (BSA/AML, KYC, CIP, MIL, CTR, UAR).
• Exercise sound judgment within established guidelines to minimize operational and reputational risk.
• Promote consistent service excellence through effective teamwork and communication.
• Demonstrate coachability, accountability, and a willingness to learn.
• Seek out learning opportunities to strengthen skills and prepare for increased responsibility.
• Demonstrate accountability in driving and supporting branch performance goals.

• Great work‑life balance with a Monday‑Friday schedule.
• Competitive pay and benefits, including medical, dental, and vision plans.
• 401(k) plan with a match up to 5 percent in our employee stock ownership program (eligibility requirements must be met).
• 12 paid holidays and paid time off, including paid parental leave.
• Volunteer opportunities to make a difference in the communities where you work and live.
• Awards and recognition to celebrate employees for living the bank’s values.

* The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.