Customer Success Executive

The Role

At Stat, the Customer Success Executive (CSE) isn't just a relationship manager—they are the architect of the customer journey
. You will act as the primary Project Manager for new client onboardings and strategic expansions.

This is a role for a "tactical generalist" who is equally comfortable configuring complex software workflows from their desk as they are leading a high-pressure deployment on-site at a healthcare facility. You are the engine that drives adoption, ensuring that our technology doesn't just "get installed," but becomes a vital part of the client’s daily operations.

• End-to-End Project Management: Own the implementation lifecycle from post-sale handoff to "Go-Live." You will define project scopes, manage timelines, and hold both internal and external stakeholders accountable to deadlines.
• Field Operations & Deployment: Travel extensively (up to 40%) to client sites to lead deployments, conduct hands-on training, and observe real-world adoption to ensure the platform is meeting clinical needs.
• Platform Configuration: Translate unique customer requirements into technical configurations within the Stat platform. You aren’t just "managing" the tool; you are mastering it.
• Data-Driven Optimization: Use CRM and customer data to identify friction points in the in customer operations and clearly present opportunities for improvement.
• Hyper-Organization: Maintain "source of truth" documentation in our CRM and PM tools (e.g., Hubspot, Zoho, or ) with obsessive attention to detail.

• Experience: 2–4 years of professional experience in project management, implementation, or high-touch customer success (SaaS or Healthcare background preferred).
• The "Road Warrior" Mindset: Ability and willingness to travel up to 40% of the time. You thrive in dynamic, on-site environments.
• Tool Mastery: Advanced proficiency in CRM systems and Project Management software
  . You believe that if a task isn't in the PM tool, it doesn't exist.
• Meticulous Detail: You have a "measure twice, cut once" mentality. You take pride in clean data, organized calendars, and proactive follow-ups.
• Communication: Exceptional interpersonal skills. You can command a room of executives and empathize with frontline healthcare workers in the same afternoon.
• Problem Solving: A "find a way or make one" attitude when faced with the logistical hurdles of healthcare deployments.

Competitive salary ranging between $58,000 and $68,000 depending on experience plus significant bonus potential connected to NRR and onboarding quality scores.

You’ll be joining a mission-driven team at the intersection of tech and empathy. We offer a fast-paced environment where your organizational footprint is visible every single day.