Business Analyst

Overview

We are seeking a Business Analyst to support a Point-of-Sale (POS) platform focused on end-to-end restaurant operations. This role requires close collaboration with product, engineering, and UX teams to translate business needs into clear, actionable technical requirements.

The ideal candidate is technically minded, self-driven, and comfortable working directly with developers to understand system integrations and dependencies.

• Break down epics and features into well-defined user stories in partnership with Product and Engineering
• Ensure requirements are outcome-focused and aligned with user needs
• Own and manage the team backlog (stories, bugs, tasks, technical debt)
• Lead backlog refinement and ensure work is prioritized and sequenced effectively
• Support Agile ceremonies and sprint execution

• Work closely with Product Management, UX, and Engineering teams
• Act as a bridge between technical and business stakeholders
• Identify and remove blockers to keep delivery on track
• Facilitate discussions with downstream teams

• Participate in User Acceptance Testing (UAT)
• Validate completed work to ensure it meets requirements
• Minimize rework and production defects

• Assist with release planning, verification meetings, and feature rollout
• Support feature flag tracking and documentation
• Collaborate with technical writers on product documentation

• Jira (Atlassian suite)
• Confluence
• Slack
• Figma

• Strong Agile/Scrum experience
• Hands-on experience with backlog management and sprint support
• Ability to work closely with developers and understand technical systems
• Solid understanding of APIs and integrations (no coding required)
• Strong communication and problem-solving skills
• Self-starter who can work independently

• Exposure to POS or payment processing systems
• Experience working with both hardware and software environments
• Familiarity with restaurant technology platforms is a plus

• Quality of requirements and documentation
• Stakeholder satisfaction
• Reduction in defects and rework
• Timely delivery of project milestones

• Relevant certification or degree in Business Analysis, Technology, or related field
  OR equivalent practical experience

GCS is acting as an Employment Business in relation to this vacancy.