Client Services Learning Manager

Client Services Learning Experience Manager

Full-time | Department: COO Office | Office Type:
Hybrid

• Design and implement role-based 30-60-90-day onboarding programs for Client Managers and Client Advocates.
• Partner with platform operations leaders and central teams to assess learning needs and tailor training strategies aligned with company SOPs.
• Own the governance process of the Client Experience SOPs, ensuring collaboration with process owners and updating all SOPs, training materials, and any systems impacted.
• Serve as a subject matter expert on AMS
  360 and integrated tools, overseeing training delivery for new users and newly integrated offices.
• Provide coaching, guidance, and strategic direction to Client Services Learning Specialists across platforms, fostering collaboration and sharing of best practices, tools, and resources.
• Develop and maintain job aids, workflows, and knowledge checks to support ongoing systems learning.
• Manage and update the Client Experience Hub in MyTrucordia (SharePoint) with useful resources and links to development information.
• Build strong relationships with platform leaders, SMEs, and project teams to align learning initiatives with business goals.
• Coordinate and communicate training through the company LMS (Trucordia University), tracking and reporting on completion metrics.
• Identify learning gaps through surveys, pulse checks, and feedback loops.
• Deliver engaging learning experiences using a blend of instructor-led, virtual, and eLearning formats.
• Collaborate with the central learning and adoption and success teams on scalable learning solutions and support ongoing projects that enhance client service team development.

• 2+ years of experience in the insurance industry (licensed preferred).
• Strong experience with AMS
  360 and other insurance systems.
• 2+ years of experience facilitating training for large groups, both in-person and virtually.
• Strong knowledge of adult learning principles and instructional design.
• Proficiency with Microsoft 365 and ability to learn new systems quickly.
• Ability to travel up to 30%.

• Experience designing onboarding and role-specific training programs.
• Familiarity with LMS platforms and other eLearning authoring tools.
• CPLP, CPDT, or APTD certification.
• Bachelor’s degree or equivalent experience in learning, insurance, or a related field.

• Life Insurance and AD&D
• FSA / HSA
• Accident & Critical Illness
• Hospital Indemnity
• Pet Insurance
• 11 Paid Holidays
• Flexible PTO
• 401K

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law.

Discrimination based on any of these factors is contrary to our operating philosophy.