Commercial Claims Manager

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

• We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
• We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
• We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?
• We are RESULT-ORIENTED
  , growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
• We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.

The Commercial Claims Manager is responsible for leading, overseeing, and advocating for commercial clients throughout the insurance claims process. This role serves as the primary escalation point for complex or high-exposure claims, partners closely with producers and client service teams, and ensures consistent, proactive claims support aligned with client expectations and carrier best practices.

The Commercial Claims Manager plays a critical role in strengthening client relationships, improving claim outcomes, and positioning the brokerage as a trusted advisor.

• Manage the full lifecycle of commercial insurance claims, including property, liability, workers’ compensation, auto, umbrella, and specialty lines
• Serve as the primary point of contact for complex, high-severity, or escalated claims
• Review and analyze claim trends and loss data to identify exposure and risk mitigation opportunities
• Develop and maintain claims best practices, workflows, and documentation standards

• Act as a strategic advocate for clients, liaising with carriers, adjusters, legal counsel, and third-party vendors
• Provide clear, timely communication to clients regarding claim status, coverage issues, and next steps
• Partner with producers and account managers to support client retention and growth efforts
• Participate in client meetings, stewardship reviews, and renewal discussions as a claims subject matter expert
• Provide guidance, training, and mentorship to claims specialists or client service teams, as applicable
• Support internal education on claims processes, coverage interpretation, and carrier requirements
• Collaborate closely with producers, account managers, and risk management teams to ensure a seamless client experience
• Build and maintain strong relationships with insurance carriers, adjusters, and claims service partners
• Monitor carrier performance, responsiveness, and claim handling quality
• Assist in resolving coverage disputes, delays, or service issues
• Prepare internal and client-facing claims reports, summaries, and loss analyses
• Track key performance metrics such as claim duration, resolution outcomes, and service levels
• Recommend process improvements and tools to enhance efficiency and claim outcomes

Re…