Operations Manager - Agriculture

Job Description

Reports To:

VP of Operations

• Oversee day-to-day operations of the local offices, including client service, administrative processes, and compliance with internal procedures.
• Ensure consistent adherence to standard operating procedures and support continuous process improvement across all functions.
• Monitor and manage office efficiency, resource allocation, and service delivery to meet internal service standards. Support onboarding and training of new hires in operational protocols and systems use.
• Act as a local liaison with HR, IT, Compliance, and Facilities departments as needed.
• Serve as the office’s subject matter expert (SME), providing user support, troubleshooting, workflow optimization, and training.
• Act as the go-to resource for all technology and system-related questions, including peripheral platforms used in service operations.
• Generate and analyze operational and performance reports to inform local management and support decision‑making.
• Partner with the central operations team to roll out and implement system upgrades, new tools, or reporting enhancements.
• Collaborate with Account Managers, Client Managers, and Producers to ensure service expectations are met and maintained.
• Support cross‑functional alignment between client‑facing and administrative teams to streamline operations. Mentor and support client service and administrative staff, helping to build operational discipline and team capability.
• Coordinate with other Operations Managers and the VP of Operations to ensure consistent practices across Platform offices.

• Provide oversight and operational support for additional office locations within the designated Platform as assigned.
• Conduct regular check‑ins, site visits (if applicable), and performance reviews with those offices to ensure alignment and operational success.

• Minimum 10 years of experience in insurance office operations, including at least 5 years in a management or supervisory role.
• Strong understanding of crop insurance, commercial and personal insurance workflows and administrative support functions. Excellent organizational, analytical, and problem‑solving skills.
• Proven leadership abilities and experience managing cross‑functional teams.
• Strong communication skills with the ability to work effectively across departments and at all levels of the organization.
• Proficient in Microsoft Office Suite, reporting tools, and related insurance industry software.

• Life Insurance and AD&D
• FSA / HSA
• Critical Illness
• Hospital Indemnity
• Supplemental Health Insurance
• EAP
• Pet Insurance
• 11 Paid Holidays
• Flexible PTO
• 401K

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status or any other condition, characteristic or activity protected by law.

Discrimination based on any of these factors is contrary to our operating philosophy.