Customer Experience Specialist; Sales

At Ari, we are changing the way bicycles are designed, built, purchased, and experienced. We don’t just sell bikes — we create exceptional experiences, one rider at a time. Every Ari bike is built specifically for the rider, and every interaction is an opportunity to help someone ride more, explore more, and enjoy the journey.

Our team is passionate about bikes, people, and creating experiences that customers remember long after their first ride.

As a Customer Experience Specialist, you will work directly with riders to help them choose the right bike, configuration, and setup for their goals. This is a consultative sales role focused on building trust, guiding customers through decisions, and ensuring every rider has an exceptional experience from first conversation through delivery.

You will work closely with the Ari team and customers in a fast-paced, team-oriented environment where product knowledge, communication, and genuine enthusiasm for riding matter.

• Guide customers through the bike selection and purchasing process
• Communicate Ari product features, benefits, and fit recommendations
• Help riders achieve their riding goals through thoughtful consultation
• Establish clear expectations and follow through on commitments
• Deliver exceptional customer experiences across phone, email, and in-person interactions
• Collaborate with internal teams to continuously improve the customer experience
• Represent the Ari brand with professionalism, enthusiasm, and integrity

• Strong interest in and knowledge of bicycles and cycling culture
• Passion for helping people and creating positive experiences
• Excellent communication and interpersonal skills
• Self-motivated and comfortable working in a fast-paced environment
• Team-oriented with a willingness to learn and improve
• Ability to listen, problem-solve, and guide customers confidently

We value integrity, ownership, clear communication, and people who take pride in helping others succeed. The best people at Ari care deeply about the rider experience and work hard to make every interaction exceptional.

Compensation is competitive and commensurate with experience.

Work location:

Lindon, Utah.