Partner Lead Liaison

Lead Administrator

Location:

Lindon, UT

The Lead Administrator receives calls made to the Sales phone queue and routes them to the appropriate department if not sales related, or to a Merchant Sales Representative (MSR) if sales related.

Responsibilities:

• Respond to inbound sales calls and qualify sales opportunities.
• Route non‑sales related calls to the appropriate department.
• Route sales related calls to the appropriate MSR.
• Track lead distribution process and create new lead records in Salesforce according to assignment instructions.
• Maintain consistent attendance and compliance within the assigned schedule.
• Support additional duties as assigned by the supervisor.

Qualifications:

• 1–2 years of customer service experience.
• Excellent communication skills; ability to communicate clearly and professionally with customers over the phone.
• Strong logical, reasoning and decision‑making skills.
• Outstanding customer service and teamwork skills.
• Fast learning ability to adapt to changing technology and priorities.
• Ability to work under pressure in a team environment.
• Strong attention to detail and ability to focus.

Global Payments Inc. is an equal‑opportunity employer. All offers of employment are made without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you require reasonable accommodations related to the application or interview process, please contact