Inbound Revenue Specialist - Care

Comprehensive Medical, Dental & Vision—coverage starts Day One

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are.

Join the Smart Home team to create smarter, safer and more sustainable homes.

Who We're Looking For
We're looking for motivated, customer-focused individuals who enjoy building relationships, uncovering needs, and helping customers find the right solutions. Successful Inbound Revenue Specialists are confident communicators who thrive in a fast-paced environment, embrace challenges, and are driven by both customer satisfaction and personal achievement.

Whether you have previous sales experience or a strong background in customer service, you'll excel in this role if you're naturally curious, enjoy meaningful conversations, and can confidently recommend products and services that deliver value. The ideal candidate is resilient, goal-oriented, adaptable, and passionate about creating positive experiences while driving results.

You'll be part of a high-energy team that celebrates success, supports growth, and provides the training and coaching needed to build a rewarding long-term career.

Why You'll Love it Here
We’re committed to creating an environment where you can grow, thrive, and build a long‑term career.

• Paid, hands-on training with supportive leaders and coaches
• Comprehensive Medical, Dental & Vision—coverage starts Day One
• Paid holidays + flexible paid time-off
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Resource Groups & inclusive culture
• Friends & Family Product Discounts

Compensation & Career Growth

• Starting Rate: $18.50/hour
• Uncapped Monthly Commission:
  Top performers are rewarded with unlimited earning potential. On average, team members earn an additional $1,100+ per month in commission.

Training & Development

• Training Week 1: 20 hours of work that will include onboarding, technology check and set up, on the job observations and online self-paced learning modules
• Training Week 2-6:
  Monday – Friday 8:00am – 4:30pm

A Day In The Life
As an Inbound Revenue Specialist, you'll help customers get the most value from their Vivint experience while identifying opportunities to enhance their smart home solutions.

• Answer inbound customer calls and build rapport through exceptional service
• Understand customer needs through active listening and thoughtful discovery
• Educate customers on products, services, promotions, and smart home solutions that fit their lifestyle
• Support customers throughout their move, ensuring a seamless transition by helping them customize and set up the right smart home solutions for their new home.
• Recommend upgrades, add-on products, and service enhancements that provide additional value
• Navigate multiple systems and tools to efficiently resolve customer inquiries
• Meet and exceed individual sales and performance goals through a consultative sales approach
• Handle objections with confidence and professionalism while maintaining a positive customer experience
• Collaborate with teammates, coaches, and leaders to continuously improve performance and customer outcomes
• Stay current on product offerings, promotions, and sales strategies through ongoing training and development
• Celebrate wins, build your sales expertise, and create meaningful earning opportunities while helping customers protect what matters most

Will Make You Successful

• Customer Focused – Build trust, listen carefully, and provide the right solution for each customer.
• Sales Minded – Look for opportunities to recommend products, services, and promotions that add value.
• Strong Communicator – Clearly explain options and help customers make informed decisions.
• Goal Oriented – Stay motivated to meet performance and sales goals.
• Adaptable – Remain positive and professional in a fast-paced, ever-changing environment.
• Problem Solver –…