IT Support Specialist

Position Overview:

Living Water Clinic-Clinica Agua Viva is seeking a skilled and service-oriented IT Support Specialist to join our team. In this role, you will provide day-to-day technical support for hardware, software, network connectivity, and clinical technology across Living Water Clinic locations. This position serves as a primary point of contact for employee IT needs, resolves routine issues directly, and coordinates with external IT vendors for escalated or specialized support .

You will work closely with clinical and administrative staff to troubleshoot issues, maintain systems, and support the implementation of new technologies. The ideal candidate is resourceful, detail-oriented, and committed to enhancing the user experience through responsive and knowledgeable IT support.

Summary of Responsibilities:

• Serve as the primary point of contact for day-to-day IT support requests across all clinic locations, troubleshooting computer, application, connectivity, printer, and peripheral issues..
• Identify recurring technology issues and recommend process, system, or training improvements that reduce downtime and improve the employee experience.
• Set up and maintain user accounts, access permissions, devices, and software, including IT onboarding and offboarding of employees, in accordance with company security policies.
• Manage user accounts, access permissions, and software updates in accordance with clinic policies.
• Monitor day-to-day network connectivity and technology performance, troubleshoot routine issues, and coordinate with external IT and cybersecurity vendors when escalation is required.
• Document, prioritize, track, and resolve IT support requests through the organization’s ticketing process, and maintain documentation of recurring issues, procedures, equipment, and resolutions.
• Document technical procedures, support tickets, and resolutions in an organized manner.
• Provide technical support for Athena One and other clinical and business applications, including troubleshooting user issues and assisting employees with new or updated technology.
• Respond promptly to IT support requests and ensure minimal disruption to clinical operations.
• Support organizational cybersecurity, data protection, backup, disaster recovery, and HIPAA security initiatives in coordination with leadership and external technology partners.
• Participate in the planning and implementation of new technology projects.

Education:

• Associate degree in Information Technology, Computer Science, or related field, or an equivalent combination of relevant education, certifications, and professional experience;
  Bachelor’s degree preferred.

• Minimum of two (2) years of IT support experience in a professional setting; healthcare or clinic environment preferred.
• Experience supporting healthcare technology or EHR/EMR systems, particularly Athena/Athena One, strongly preferred.
• Familiarity with HIPAA compliance and healthcare data security standards.

Skills:

• Bilingual proficiency in English and Spanish preferred.
• Strong customer-service orientation and ability to communicate technical concepts clearly to employees with varying levels of technical proficiency.
• Strong troubleshooting and problem-solving abilities.
• Ability to manage multiple tasks and respond to changing priorities in a fast-paced environment.
• High level of integrity, discretion, and professionalism when handling confidential information.
• Proficiency in Microsoft Office Suite, Windows operating systems, and networking basics.
• Positive attitude and team-oriented mindset.
• Strong alignment with Living Water Clinic’s culture and values, with a genuine commitment to our mission and the communities we serve

We

Offer:

• Health, Dental, and Vision Insurance
• 401(k) Matching
• Paid Time Off
• Monday – Friday, 8 AM – 5 PM Schedule
• 4 Paid Holidays
• Opportunities for career growth and leadership development

Living Water Clinic-Clinica Agua Viva is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.