AR Representative

Overview

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care.

Join Concentra, and see what makes us different and better.

The Account Receivable Representative performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.

• Job Title:
  
  AR Representative
• Location:
  
  Global Way, Linthicum, MD, United States
• Employment Type:
  
  Full-time
• Schedule:
  
  1st shift / standard business hours (Monday–Friday)
• Work Environment: 100% onsite (in‑office)
• Compensation: $20.00 to $23.00 per hour, depending on level of experience and location

• Resolve escalated problems via communication with various customers including employers, insurance companies, TPAs, and labs.
• Process rebills and compose correspondence to customers.
• Monitor and review account aging reports to ensure timely collection.
• Review documents, reconcile discrepancies, and make necessary adjustments.
• Perform account payment reconciliations with incoming receipts.
• Prepare and distribute periodic reports on A/R and past‑due accounts for management and clients.
• Negotiate client repayment terms on past‑due accounts.
• Determine when to refer accounts for collection or write off.
• Train new employees and assist peers.
• Resolve employer issues such as misapplied or missing payments.
• Interact with clinics to resolve invoice charges or issues and secure supporting documentation.
• Monitor rebills for open balances and take appropriate action.
• Schedule and distribute work to meet deadlines and facilitate efficient workflows.

• Bachelor’s degree from an accredited college or university.
• At least three years of demonstrated collection experience (occupational health preferred).
• Strong customer service skills and a tactful, professional approach.
• Ability to handle sensitive and confidential information (HIPAA and PHI) in accordance with federal and state laws and company policies.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Excellent written and oral communication, time‑management, and documentation skills.
• Ability to work independently and manage multiple tasks and priorities.
• Logical problem‑solving skills with the ability to make decisions and propose solutions.

• 401(k) Retirement Plan with employer match.
• Medical, vision, prescription, telehealth, and dental plans.
• Life and disability insurance.
• Paid time off and extended illness days.
• Colleague referral bonus program.
• Tuition reimbursement.
• Commuter benefits.
• Dependent care spending account.
• Employee discounts.

This position requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities receive reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veteran.