Sea Logistics Customer Care Specialist

Overview

It s more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It s more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Sea Logistics Customer Care Specialist plays a key role in supporting customers by providing accurate information, handling inquiries, and resolving issues. This position is responsible for delivering excellent service to both internal and external stakeholders while managing a personal portfolio of accounts and ensuring strong customer relationships.

• Deliver customer engagement, satisfaction, retention, and reactivation.
• Work closely with Field Sales and the Operational Care Center (OCC) to ensure seamless operational execution for customers.
• Establish and strengthen operational relations through daily interactions, proactive service follow‑up, and issue resolution.
• Handle customer inquiries and ensure all emails are managed in accordance with Kuehne+Nagel service standards.
• Ensure all relevant data is logged in CRM (Core Log).
• Prepare and submit pricing and manage end‑to‑end spot quotes with Sales support.
• Participate in strategic development discussions to increase customer satisfaction.
• Use the eTouch Automation Dashboard with OCC to optimize processes.
• Support implementation of new KN digital tools through training and customer education.
• Complete Customer Profile (CP), Business Profile (BP), and SOP documentation before customer onboarding.

• 2+ years experience in freight forwarding or international logistics required.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and basic Excel.
• Strong communication and relationship‑building skills.
• Ability to manage multiple customer accounts and prioritize tasks effectively.
• Comfortable working collaboratively with cross‑functional teams (Sales, OCC, Field Sales).
• Proficiency in CRM systems and ability to learn internal digital tools.
• Strong attention to detail and organizational skills.
• Problem‑solving mindset with a customer‑focused approach.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage for this position is between $24.04-$28.85. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information…