Customer Service Representative-2nd shift

Call Center Customer Service Representative – 2nd Shift

Founded in 1935, Roto‑Rooter is North America’s largest plumbing, drain cleaning, and water cleanup services provider. Roto‑Rooter operates businesses in over 100 company‑owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

We are hiring immediately for a Customer Service Representative for the second shift, which may include Saturdays and Sundays. This full‑time position is located at Roto‑Rooter’s Baltimore‑area call center in Linthicum, MD. The hourly pay rate is $17.00–$19.00, depending on experience.

• Serve as the first point of contact with customers.
• Obtain key information from the customer while expressing empathy, a sense of urgency, and confidence that they called the right company and we will solve their plumbing problems.
• Enter data, including customer contact information and relevant details concerning their plumbing problems.
• Schedule a service call based on the customer’s availability and convenience.
• Discuss additional services and products that may be helpful to the customer.
• Act as a trusted informational resource for Roto‑Rooter customers.

• Bilingual skills are a plus.
• Strong customer service focus.
• AS400 knowledge is preferred.
• Prior call center experience is helpful.
• Able to work in a fast‑paced environment.
• Excellent oral and written communication skills.
• Working knowledge of Microsoft Word and Excel.
• Self‑starter who is organized and thorough with attention to detail.

• Medical insurance with Prescription Drug Card.
• Accident and Critical Illness Insurance.
• Dental Insurance.
• Vision Insurance.
• Paid Vacation.
• Paid Training.
• Life Insurance.
• Matching 401(k) Retirement Savings Plan.
• Tuition Reimbursement.
• Profit Sharing.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.