Senior Organizational Learning Specialist

Current job opportunities are posted here as they become available.

This person will need to reside within commuting distance to our Linthicum HQ and will be required to come into the office to facilitate training.

What we are about:
At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Every employee at SECU contributes to our members’ financial well-being, and we’ll always do what’s right for our members, employees, and communities.

Feel good about what you do. Belong to a place where you matter and can make a difference.

• Provide facilitation, technical, and administrative learning support functions for the HRD and Organizational Learning team, including facilitation, scheduling, and support of all technical related training for SECU’s various technical systems, and supporting competency and enterprise-based development programs. This position requires a significant amount of direct Retail Banking experience and subject matter expertise in all aspects of systems, procedural, and operational processes used within a financial center or branch environment.
• Demonstrate a solid understanding of sales and service delivery programs and direct experience with the administration of credit, consumer and business lending, consumer and business banking including deposit products, and knowledge of Wealth Management and IRA products.
• Adhere to regulations and organizational policies, maintaining awareness required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations such as OFAC, the USA Patriot Act, Fair Lending and Information Security.

• Facilitate technical training programs for new and existing employees.
• Recommend and implement approved changes to enhance all aspects of the learning experience.
• Provide one-on-one training sessions as requested.
• Facilitate training related to onboarding including, but not limited to, orientation and coursework that supports core values.
• Work collaboratively with members of the HRD/Organizational Learning team and other business units/stakeholders to assist, deliver, and create new training classes and programs.
• Participate in new product/service implementation.
• Review scope of project and recommend training solutions.

• Evaluate the effectiveness and success of training by using qualitative, quantitative, and behavioral based metrics.
• Maintain all training materials to ensure information is relevant, accurate, and current.

• Bachelor’s degree in human resources, Education, or related field.
• At least 3 to 5 years of experience in facilitation of training and instructional design.
• 3 to 5 years of experience with financial institutions training required.
• Experience in facilitating and/or designing technical training preferred.
• Experience developing content suited for multiple delivery channels (instructor-led classes, online virtual classes, computer-based training [CBT] and self-paced training material).
• Experience creating process documents to be used in the flow of work (job aids, etc.).
• Experience using Articulate Rise preferred.
• Experience with core software OSI/FISERV preferred.

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods
• Must be able to lift up to 25 pounds

We provide comprehensive benefits, with a focus on total well-being:

• 401k plan with company matching
• Generous sick, vacation and personal leave

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.