Consumer Loan Servicing Specialist

This person will need to currently reside within commuting distance to our Linthicum, Maryland Headquarters to come into the office 3 times per week.

At SECU, we put our employees first, recognizing that their well‑being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long‑term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Every employee at SECU contributes to our members’ financial well‑being, and we’ll always do what’s right for our members, employees, and communities. Feel good about what you do. Belong to a place where you matter and can make a difference.

The Consumer Loan Servicing Specialist will be part of the Consumer Lending Servicing team. The specialist will be responsible for processing all types of consumer loan servicing requests, ensuring completeness, accuracy, timeliness, and quality member service. This position will maintain existing member relationships, provide excellent member service, and perform efficient operational activities while adhering to regulations and organizational policies, including all aspects of the Bank Secrecy Act, OFAC, USA Patriot Act, Fair Lending, and Information Security.

• Process and support all types of consumer loan maintenance requests within established guidelines, policies, and procedures.
• Proactively strive to comply with all agreed upon SLAs.
• Maintain a thorough working knowledge of operational policies and guidelines, products, and services.
• Respond to all phone and email inquiries from internal partners and external members in a timely, courteous, and professional manner.
• Research and resolve any consumer loan servicing compliance issues.
• Work with third parties to provide and/or obtain accurate information to service consumer loans.
• Work in collaboration with other team members and departments.

• Ensure reports or tasks are completed and all technical issues are resolved.
• Additional job‑related projects and duties as assigned by management.

• High School Degree or equivalent required.
• 2 years’ work experience in business or finance.
• Knowledge of State and Federal laws pertaining to the consumer lending industry (i.e. ECOA, etc.) preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook) preferred.
• Strong communication skills, both verbal and written.
• Strong customer service skills with a high attention to detail.
• Must be able to quickly adjust to shifting priorities and act with urgency.
• Strong analytical skills required with a high degree of accuracy.
• Aptitude to work independently as well as part of a team.
• Ability to solve problems and create out of the box solutions.

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
• Must be able to lift up to 25 pounds.

Hourly Rate:
Min. $21.35 – Mid. $26.68

• Annual corporate‑wide incentives.

• Medical, vision, dental benefits.
• 401k plan with company matching.
• Generous sick, vacation and personal leave.
• And more…2026 SECU Benefits Guide.

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.