Front Desk Agent

Front Desk Agent

Our team is looking to add an upbeat front desk agent to manage all aspects of front desk operations and be a key reference for our guests and vendors. Successful candidates will extend professionalism and courtesy, have outstanding communication skills, and excel in a fast‑paced environment.

• Check‑in/check‑out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepare all necessary reports during each shift for the management team

• Highly motivated team player with strong initiative and a desire for achievement
• Effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours scheduled during the week is variable and based on guest occupancy, season, staffing and other factors.

Island Hospitality is unable to guarantee a specific number of work hours per week.

Island Hospitality is committed to employee development and offers a formalized training and development program that provides a clear path for any employee with a desire and aptitude to thrive in the hospitality business. New team members can build upon prior experience and find further growth opportunities within the company by utilizing the tools and resources offered.

• Healthcare, including medical, dental, and vision insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity theft protection insurance
• Commuter benefits including transit & parking
• Pet insurance
• PTO and payroll incentives for annual wellness exams
• Employee assistance program
• Wellness subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid sick and vacation time
• Family leave
• 401(k) retirement plan – IHM matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
• Incentive‑based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team‑member recognition and bonus
• Discounted tickets to theme parks, musical, movies, and more through Tickets at Work
• Career growth through our in‑house training program with a path personalized to your desired goals
• Referral bonus program to any of our locations

Island Hospitality uses E‑Verify to confirm work authorization in all municipalities where it is required by law.