Service Desk Technician

Responsibilities

Peraton is hiring an IT Specialist to support one of our government customers. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. You will be responsible for supporting and troubleshooting a variety of technologies (network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones) adhering to contracted service level agreements.

Day to Day Work Responsibilities:

• Troubleshoot system hardware and software.
• Diagnose and resolve customer reported system incidents, problems, and events.
• Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards.
• Administer accounts, network rights, and access to systems and equipment.
• Monitor and report client-level computer system performance.
• Configure and optimize network hubs, routers, and switches (e.g., higher-level protocols, tunneling).
• Develop and implement network backup and recovery procedures.
• Diagnose network connectivity problem.
• Install and maintain network infrastructure device operating system software (e.g., IOS, firmware).
• Install or replace network hubs, routers, and switches.
• Monitor network capacity and performance.
• Patch network vulnerabilities to ensure information is safeguarded against outside parties.
• Test and maintain network infrastructure including software and hardware devices.