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Tier 2 Help Desk Specialist - TS/SCI Clearance
Job in
Linthicum, Anne Arundel County, Maryland, USA
Listed on 2026-08-22
Listing for:
Kaizen Approach, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Kaizen Approach is seeking a Help Desk Specialist (Tier
2) to diagnose and resolve escalated user access, hardware, software, application, and network issues in a secure environment, support learning platforms like ELM, Blackboard, VUport, and Questionmark, and document steps.
You will work with Tier 3 teams, mentor Tier 1, maintain SOPs, and ensure professional customer service supporting critical mission objectives; requires three years of Tier 2 IT support and an active TS/SCI with Full Scope
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