Tech Support Manager — Lead Service-Driven IT Team
Job in
Linthicum, Anne Arundel County, Maryland, USA
Listed on 2026-09-09
Listing for:
Switchboard
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Systems Administrator, IT Specialist
Job Description & How to Apply Below
Switchboard is seeking a Technical Support Manager to lead a six-person on-site team for Open Technology Solutions (OTS) partner credit unions. You will drive service excellence, own incidents end-to-end, and translate technical issues for executives and stakeholders.
You will manage ITIL-aligned processes, monitor SLAs and metrics, and oversee asset management, procurement, and vendor relationships with HP, Dell, and similar partners.
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