Dispatcher 2nd Shift

Overview

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company‑owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

If you are looking for job security, top pay, excellent benefits, and career advancement with a well‑known national brand, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.

The hourly pay rate for this position is between $19.00 and $21.00, depending on experience.

• Serve as liaison between our field service technicians and customers.
• Distribute jobs to field service technicians.
• Manage the workload of service technicians in a multi‑state region.
• Interact with customers to keep them informed of the arrival status of their assigned service technician.
• Relay necessary job details and other information to the service technician.
• Resolve any customer service concerns.

• Ability to multi‑task.
• Bilingual skills are a plus.
• AS400 knowledge is preferred.
• Excellent customer service skills.
• Working knowledge of Microsoft Word and Excel.
• Self‑starter who is organized, thorough with attention to detail and thrives in a fast‑paced work environment.

• Medical insurance with a Prescription Drug Card.
• Accident and Critical Illness Insurance.
• Dental Insurance.
• Vision Insurance.
• Paid Vacation.
• Paid Training.
• Life Insurance.
• Matching 401(k) Retirement Savings Plan.
• Tuition Reimbursement.
• Profit Sharing.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.