Operations Manager

READY TO TAKE THE NEXT STEP?

At Moxy, we do hotels differently.

We're social, energetic and full of personality — and we're looking for an experienced Operations Manager to help lead Moxy Belfast City, working hand-in-hand with the General Manager to drive performance, standards and guest experience across the hotel.

This is a senior, hands-on hotel leadership role — second-in-command to the General Manager — with oversight of Front Office, Food & Beverage, Accommodation, Nights and the overall guest journey, and full accountability for the hotel when the GM is off property.

You’ll:

• Support the General Manager, leading the hotel operation and maintaining a strong, visible presence.
• Drive hotel revenue and profit growth by maximising sales opportunities throughout the property.
• Keep standards high across all operational departments and hold Department Managers accountable.
• Prioritise competing demands and make confident decisions in a fast-paced environment.
• Delegate effectively — knowing what needs done, who should own it and when to follow up.
• Manage your time between the live operation, your team and longer-term priorities.
• Champion the Moxy guest experience and keep the hotel Thoughtful, Spirited and Fun
  .
• Resolve guest concerns confidently and turn feedback into action.
• Own budgeting, forecasting, cost control and commercial performance alongside the GM and Finance team.
• Lead, coach and develop the management team, supporting recruitment, training and succession planning.
• Ensure safety, security, licensing, GDPR and operational standards are maintained at all times.

Previous senior hotel management experience is essential.

You'll also need:

• Two to three years' experience in a senior hospitality role, ideally as a Deputy General Manager, Operations Manager or Hotel Manager.
• A bachelor's degree in a related field (master's degree highly regarded).
• Excellent time-management and organisational skills
  .
• A proven ability to prioritise under pressure and deliver through others.
• Strong commercial acumen
  , with experience of budgets, forecasting and cost control.
• Strong people-leadership, coaching and communication skills.
• An interest in sustainability, with knowledge of one or more key pillars — environment, sustainable products, people or community.
• Flexibility to work across a 24/7 hotel operation.
• Experience with in a Moxy, Marriott, lifestyle or select-service hotel would be a bonus.

You're visible, organised and calm under pressure.

You can step confidently into the General Manager's shoes, balance the big picture with the day-to-day, and bring out the best in the team around you.

You're happy to jump into the operation when needed — but you also know that great leadership means leading through your team, not becoming the team
.

Moxy is built around Play, Inclusivity and Authenticity. We want our Crew to bring personality to work and our guests to feel comfortable being themselves.

You’ll also receive:

• Competitive salary
• Marriott hotel discounts
• Pension
• Employee Assistance Programme Educational assistance
• Career development opportunities
• Benefits across the wider MHL Hotel Collection