Lead Mailroom Associate

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Typical

Working Hours:

Mondays to Fridays; 8AM - 5PM / 9AM - 6PM (Tentative)

As a Lead Mailroom Associate, oversee daily mailroom operations while ensuring efficient mail, shipping, and workplace support services. Serve as primary resource for office services, maintaining seamless business operations and outstanding client experience.

• Oversee daily mailroom operations and ensure timely, accurate service delivery
• Receive, sort, distribute, and process incoming and outgoing mail and packages
• Coordinate shipments through USPS, UPS, Fed Ex, and other courier services
• Track deliveries, maintain shipping records, and respond to mail and package inquiries
• Notify employees of incoming deliveries and ensure secure handling of confidential materials
• Maintain a clean, organized, and efficient mailroom environment

• Follow shipping, safety, and chain‑of‑custody procedures
• Operate and maintain mailroom equipment, including postage meters, scanners, label printers, copiers, and multifunction devices (MFDs)
• Monitor office and mailroom supply inventory and coordinate equipment service requests as needed

• Provide reception coverage and assist employees, visitors, and vendors as needed
• Support hospitality services by restocking pantries, assisting with conference room setups, and supporting office moves
• Train and support backup personnel while assisting with additional operational needs during downtime

• High school diploma or equivalent required
• 2+ years of experience in mailroom, shipping/receiving, office services, or related operations, including at least 1 year in a lead or supervisory role preferred
• Strong communication, customer service, and organizational skills
• Excellent time management and ability to manage multiple priorities
• Proficiency with Microsoft Office and mailroom‑related systems and equipment
• Working knowledge of shipping/receiving procedures, packing methods, and chain‑of‑custody practices
• Sound judgment when handling confidential or sensitive materials
• Ability to work independently while leading daily operations
• Professional, dependable, and committed to following company policies and procedures

• Must be willing to obtain an onsite Basic Hazardous Materials (Haz Mat) Certification for lithium battery package handling. Training and certification are fully provided by SPS/client.

• Ability to lift and move packages up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart
• Ability to stand, walk, bend, kneel, and sit for extended periods throughout the workday
• Manual dexterity to operate standard office and mailroom equipment
• Ability to communicate effectively using vision, hearing, and verbal/written communication

Travel: None or Negligible

Responsibilities may change at any time with or without notice based on business needs.

Compensation: The expected compensation is an estimate; final offer will depend on skills, experience, and other job‑related factors.

Pay Range: $25 - $26 USD

• Career Growth: Opportunity to learn new skills or use a variety of them that may lead to other career opportunities.
• Learning & Development: Work culture of learning to develop into the best at what you do.
• We Recognize Talent: Various recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, commuter transit and parking, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identity theft protection, pet discounts, pet insurance, group home and auto insurance, EAP, short‑term disability, life insurance, education discounts, 401(k) with matching, entertainment discounts, and paid time off. (
  
  Note:
  
  benefits may vary for positions under 30 hours/week.)

SPS is an award‑winning employer of choice offering outsourcing solutions that leverage intelligent automation and robotic process automation. Services include mailroom management, office services, and document processing. Commit to high‑caliber outsourcing experience and professional development.

We embrace diversity and commit to equitable treatment of all persons.

SPS provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities.