Records Specialist

Benedictine University is an inclusive academic community, inspired by the Catholic intellectual tradition and Benedictine values. We seek employees who will contribute to the advancement of our mission by helping students shape lives of meaning and purpose as engaged citizens who care for the Earth, welcome people of diverse faiths and cultures, and promote the common good.

Job Title: Records Specialist

Department: Office of the Registrar

Reports to: Associate Registrar

Rate: $17.00 - $17.25

Location: Lisle Campus

Position Summary: The Records Specialist serves as fr ont-line representative of the Office of the Registrar, providing friendly and professional customer service to students, staff, and faculty. This role is responsible for the reception area of Ben Central and provides many supportive roles in the office including assistance with course registration, answering phone inquiries courteously, and assisting with the maintenance of student records. Duties include processing transcript requests, updating academic records in People Soft, and managing student database information.

The Records Specialist also maintains office forms, supports the training of student workers, and may contribute to updating website content.

• Create a welcoming and supportive environment in the Office of the Registrar and Ben Central for students, faculty, and staff.
• Deliver outstanding customer service to all campus constituents.
• Oversee the receipt and processing of academic forms,including changes to academic plans, incomplete grade requests,withdrawals, university withdrawals, and leave of absence requests.
• Process education verifications and transcript requests, resolving issues in coordination with external vendors.
• Manage mail operations, including outgoing ma ilings,internal office mail, and returned mail.
• Assist students with navigating the student por taland website, answering registration and graduation questions, verifying information, and completing forms.

• Review and update student academic records in Salesforce and People Soft using critical thinking and attention to detail.
• Modify student data such as academic program plans,advisors, student groups, service indicators, and expected degree terms.
• Post grade rosters and follow up with instructors toresolve grading issues.
• Process requests for course add/drop, university withdrawals, leaves of absence, and academic plan changes.
• Support departments and Registrar Office staff with registration-related inquiries, including permission numbers, off-campus program enrollments, and troubleshooting.
• Update student demographic data and manage FERPAforms when student workers are unavailable.
• Run and save student admission letters.
• Enter non-traditional student applications into
  
  People
  
  Soft and Salesforce.
• Manually withdraw applications from systems prior toterm start.
• Review student files for completeness using the registered student report.

• Organize and maintain both electronic and physical student records.
• Activate new student files and archive records for graduates or discontinued students
• Process and store submitted transcripts and credentials, ensuring proper application to student records or departmental stakeholders.
• Navigate between Salesforce and People Soft to apply credentials and update records.
• Run semester queries to verify record accuracy,including for students returning from leave or marked inactive.
• Retrieve student files as needed.

• Update routine “How-To” guides for assigned procedures and policies.
• Collaborate with the processing team to troubleshoot onboarding and enrollment issues in People Soft.
• Assist with system testing for People Soft and other record-keeping platforms.
• Support graduation audit preparation, distribution,and tracking.
• Audit the TCE Outbox and post transfer credit inPeople
  
  Soft.
• Update shared Teams spreadsheet with credit evaluation status.
• Provide guidance on basic People Soft processes to students and campus community members.

• Generate and provide student information system reports and…