Senior Business Process Expert

Company Description

With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide.

Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Chamberlain is accredited by the Higher Learning Commission (), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at , and follow Chamberlain on , and .

Job Description

The Senior Business Process Expert is responsible for leading high impact business process transformation initiatives in support of the University's persistence and operational excellence strategies. This role serves as a Business Owner within a Product Oriented Delivery (POD) model, acting as the primary voice of the business for assigned initiatives. The Senior Business Process Expert partners closely with Product Owners, Delivery Managers, CDX portfolio teams, and functional leaders to define, prioritize, and deliver solutions that simplify processes, enhance the student experience, and realize measurable business outcomes.

Business Ownership & Strategic Alignment

• Serves as a Business Owner within the Product Oriented Delivery (POD) model, representing business stakeholders, students, and operational teams to ensure solutions align with institutional goals and desired outcomes.
• Provides clear direction and timely decision making on scope, priorities, and tradeoffs to keep initiatives moving forward and maximize business value.
• Owns accountability for business outcomes, including defining success measures, tracking KPIs, and ensuring alignment between strategy, delivery, and operational execution.
• Collaborates with CDX portfolio teams to ensure initiatives align to the CDX roadmap, including delivery timing, readiness activities, and downstream operational impacts.

Requirements, Process Design & Solution Delivery

• Represents key business units in the simplification and standardization of high impact, highly visible processes, ensuring scalability and consistency.
• Provides strategic input into systems selection, configuration, and implementation to support redesigned processes.

Agile Participation & Cross Functional Collaboration

• Actively participates in Agile delivery ceremonies, including sprint planning, sprint reviews/demos, and retrospectives, to support continuous improvement.
• Functions as an engaged POD member, partnering closely with Product Owners, Business Analysts, SMEs, vendors, and delivery teams throughout the product lifecycle.

User Acceptance Testing & Quality Assurance

• Leads User Acceptance Testing (UAT) for assigned functional areas, securing testers, supervising execution, and ensuring solutions meet defined business requirements.
• Approves the quality and completeness of system solutions for the functional area prior to production rollout.

Change Management & Adoption

• Champions change management efforts, ensuring stakeholder readiness, adoption, and realization of defined business outcomes.
• Partners with leadership to assess organizational impacts and readiness related to process changes and system enhancements.

Data, Analytics & Continuous Improvement

• Utilizes data-driven insights and student success research to develop immediate and long-term tactics to positively impact student retention.
• Stays current on all academic policies and maintains broad operational knowledge and a deep understanding of multiple functions and institutional policies.
• Defines measurement criteria and reporting needs; collaborates with leadership and analytics teams to deliver actionable insights.
• Assists in the creation of executive dashboards, KPIs, and presentation materials to support decision making.

Qualifications

• Bachelor's Degree required, Master's Degree preferred
• 5+ years of experience in change management, project management, process improvement & implementation, etc. required.
• Must be recommended by functional department VP as their…