Dealer Network Program Manager

Position Overview

International Motors, LLC in Lisle offers an exciting opportunity for a Dealer Network Program Manager. The role drives the strategic management, execution, governance, and continuous evolution of the Prestige Standards program and related dealer network initiatives. It serves as the operational owner of the current program and the strategic leader advancing its future-state vision. The Manager supports International Motors’ dealer network transformation by ensuring alignment between Prestige Standards, Dealer Score, Customer Experience (CX), and broader Commercial Transformation initiatives.

Key responsibilities include program management, strategic planning, business intelligence, change management, and stakeholder leadership.

• Lead the day-to-day management and administration of the Prestige Standards program, including governance processes, communications, reporting, and program execution activities.
• Drive the long-term strategic evolution and future-state development of Prestige Standards and related dealer capability initiatives.
• Develop and maintain program roadmaps, implementation plans, milestone tracking, and continuous improvement initiatives.
• Coordinate cross-functional efforts between Commercial, Service, Sales, Marketing, CX, Dealer Operations, Learning & Development, Digital, and Field teams.
• Facilitate collaboration with dealer committees and dealer stakeholders to gather feedback, drive alignment, and support program adoption.
• Develop executive-level presentations, scorecards, dashboards, business updates, and strategic recommendations for senior leadership.
• Analyze dealer performance data, operational trends, customer experience metrics, and business intelligence to identify improvement opportunities and recommend action plans.
• Support the integration and alignment of Prestige Standards with Dealer Score, CX initiatives, and other dealer transformation programs.
• Lead change management activities, including communication planning, stakeholder engagement, readiness assessments, training coordination, and adoption tracking.
• Establish and maintain governance structures, operating cadences, and accountability processes for dealer program initiatives.
• Partner with internal teams and field leadership to ensure consistent interpretation and implementation of dealer standards across the network.
• Monitor program effectiveness, dealer adoption, and operational performance to drive continuous improvement and long‑term sustainability.
• Identify risks, dependencies, and operational gaps and develop mitigation strategies to support successful execution.

• Bachelor's degree and at least 2 years of project/program management experience.
• Master's degree and at least 1 year of project/program management experience.
• At least 5 years of project/program management experience.

Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment-related work sponsorship for this position (e.g., H-1B status).

• Experience leading or coordinating cross‑functional business initiatives or programs.
• Strong organizational, project management, and program management skills.
• Familiarity with change management principles and organizational adoption strategies.
• Experience working with dealer operations, dealership performance programs, or network standards.
• Experience with KPI development, performance measurement, and business intelligence tools.
• Experience supporting large‑scale transformation or operational excellence initiatives.
• Strong executive communication and presentation development skills.
• Advanced proficiency in Microsoft Excel, PowerPoint, Power BI, or related reporting and analytics tools.

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. The expected salary offered for this position will fall within the stated range, with the final offer based on the candidate’s applicable skills, knowledge, and experience.

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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