Night-Shift Client Service Associate

What You’ll Do

The Client Service Associate performs customer transactions for all REMPREX‑supported terminals at REMPREX Headquarters in Lisle, IL. The role requires processing information from multiple technology platforms, making timely operational decisions, and ensuring safe, efficient, and customer‑oriented service that meets or exceeds client expectations. The Associate leverages a suite of REMPREX technology to improve the customer experience and increase throughput.

• Provide service to clients utilizing audio/video communication technology
• Process client transactions via any necessary mode
• Accurately and efficiently process transactions to maintain safety, security, and compliance within the intermodal terminal
• Pay close attention to detail while managing console duties
• Adapt to constant change in a fast‑paced call center environment
• Quickly learn, adapt and stay abreast of existing and new technologies
• Other duties and responsibilities as assigned

• High school diploma or equivalent
• Ability to adapt to rapidly changing customer requests and requirements, seasonal variances in workload, and industry needs
• Strong organizational skills with attention to detail and professionalism
• Exceptional time management and multi‑tasking skills with the ability to analyze and solve problems
• Strong verbal communication skills, enabling effective collaboration with team members and clients
• Demonstrated ability to collaborate effectively within a team environment, fostering positive relationships with colleagues and stakeholders
• Ability to engage with team members and clients with compassion, fostering a supportive atmosphere that values diverse perspectives
• Proficiency in Microsoft Office applications and a willingness to learn new tools and methodologies
• Flexibility in scheduling to allow for extended or adjusted hours as necessary to meet business demands
• Ability to perform in an office environment that requires long periods of sitting and viewing computer screens
• Willingness and commitment to REMPREX and Client rules and regulations
• Ability to pass required training and maintain credentials as required by the client

• Associate degree in a related field
• Previous customer service or call center experience

The Associate works in an office environment, closely communicating with others. The position requires long periods of sitting and viewing computer screens.

REMPREX operates 24/7/365. The role may include nights, weekends, holidays, travel, extended work hours, and occasional on‑call duty. While primarily indoors, outdoor work may be required.

REMPREX is a proud equal opportunity employer. We are committed to a diverse workforce and do not discriminate based on legally protected characteristics. We provide reasonable accommodations for individuals with disabilities to participate in the application and interview process and to perform essential job functions. Please contact us to request accommodations. English proficiency is required for all roles unless stated otherwise.

REMPREX participates in E‑Verify. Successful completion of a background check is required for the pre‑employment process. For safety sensitive roles, a drug screen may also be required. Know your rights:
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