Customer Supply Chain Representative

The Opportunity: In this role, you will be responsible for the end-to-end operational execution of customer orders, from receipt through delivery, for assigned customer accounts and business units. You will build strong relationships with customers and collaborate with cross‑functional partners to ensure products are delivered on time and in full.

• Serve as the primary point of contact for Buyers or Brokers, managing day‑to‑day order, logistics, and inventory flow activities across assigned customer accounts.
• Process customer orders through the order management system.
• Proactively communicate with customers regarding shipment status, delays, or service issues.
• Collaborate with Transportation to determine the most efficient delivery methods to ensure on‑time, in‑full performance.
• Identify and proactively address out‑of‑stock or product shortage risks by monitoring inventory resupply and outbound order timing.
• Monitor shipments in transit and resolve logistical issues to minimize service impacts.
• Act as a liaison for all post‑sale customer communications.
• Manage customer claims and returns, balancing customer requirements with business objectives.
• Validate claims, support customer negotiations, and collaborate with plants and distribution teams to address root causes and to escalate issues when required.
• Execute price discrepancy reporting and create debit/credit notes as needed.
• Partner with Demand Planning, Sales, and customers to address order‑to‑forecast variances.
• Participate in projects and process improvements to resolve short‑ and long‑term customer service challenges.
• Develop and maintain customer profiles and standard operating procedures (SOPs).
• Work closely with the Sales Director to support customer strategies and logistical requirements.
• Prepare short reports and open order reports.
• Support customer service performance metrics, including fill rate and service level targets.
• Ensure inventory allocations are executed accurately.
• Share knowledge and best practices with team members.

• Bachelor’s degree preferred; recent graduates are encouraged to apply.
• At least one year of experience in customer service, client support, or a related role.
• Exposure to supply chain, logistics, warehousing, or inventory management is an asset.
• Strong communication skills, both written and verbal, with a customer‑focused mindset.
• Proficiency in MS Office (Word, Excel, Outlook) and the ability to learn new systems.
• Experience with SAP is considered an asset.
• Ability to manage multiple priorities, meet deadlines, and thrive in a fast‑paced environment.
• Highly organized, detail‑oriented, and collaborative working style.
• Ability to take initiative and independently prioritize work.
• Strong problem‑solving and analytical skills.
• Effective negotiation and issue‑resolution skills.

• Comprehensive benefits package, including 401(k), medical, dental, and vision coverage, paid time off, and paid holidays.
• Learning and development opportunities, including workshops, speaker series events, and resources for skill development.
• Comprehensive tuition reimbursement program supporting continuous learning and development.
• Up to two paid days annually to volunteer at a cause of your choice.

We are an equal‑opportunity employer and encourage all qualified applicants to apply.