Account Management Representative - Collections

Join forces with Hunter Hamilton and our partner company recognized as a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. Our culture is driven by our employees and recognized and named among Forbes as one of “The Best Employer for Diversity,” a culture that thrives on professional development opportunities and that magnifies our impact in the world.

We are seeking an Account Management Representatives in Lisle IL to join our diverse team and be a part of our exciting future.

Schedule: 8am-5pm, Monday-Friday

Pay Rate: $21-22/hr. (with potentially room for growth)

• Responsible for assisting in student success through proactive and accurate account assessment and student finance advising
• Manage a portfolio of students (either undergraduate or graduate or a combination thereof) to ensure that all students have the appropriate guidance to make informed financial decisions
• Report directly to the Account Management Manager and works in a contact center environment that supports students regardless of service modality
• Works closely with academic partners and other departments to research and resolve any student financing issues

• Experience in Higher Education is a plus
• Knowledge of federal Title IV and state financial aid regulations and associated processing procedures a plus
• Ability to work independently as well as function as part of a team
• Outstanding customer service skills
• PC skills in Microsoft Office, database, and internet applications
• Excellent interpersonal communication, mathematical, problem solving, and organizational skills
• Ability to prioritize tasks to meet deadlines and ensure project completion
• Self-motivated and willing to take ownership of, and quickly resolve, complex issues

Entry level. Experience in customer service and working in phone-based roles, collections experience is not required.

Our benefits include medical, dental, and vision insurance, weekly pay, life and disability insurance, 401k options, referral bonus potential, employee discount programs, unmatched professional development, and more.