Personal Trust Officer

General Purpose

A Personal Trust Officer is responsible for retaining and developing relationships with clients by administering, growing, and transferring their personal assets. The position demands the highest professional and ethical standards and a willingness and ability to serve as a trusted advisor to Great Banc’s clients and as a resource and partner to clients’ legal and financial professionals.

• Effectively administer fiduciary accounts including trusts, estates, and guardian ships. Coordinate with Senior Vice President to analyze and interpret legal instruments and apply sound fiduciary judgment.
• Complete administrative reviews for each client assigned. The review update consists of Pre-Acceptance, Post Acceptance, Annual Administrative Review Form, BSA Review Form, Stale Price Report, and the Outstanding Check Report.
• Prepare and/or review annual court accountings for assigned accounts that require them.
• Manage real estate in trust, guardianship, or estate accounts, including tracking annual inspection, appraisals, real estate taxes, insurance, coordinating the winterizing of vacant properties and other maintenance or repairs.
• Ensure retention of business by fulfilling Great Banc’s fiduciary responsibilities and delivering outstanding client service.

• Identify and resolve account-related issues in cooperation with appropriate internal and third-party resources.
• Assist clients’ legal and financial professionals in the development and execution of financial and estate plans. Coordinate tax preparation with accounting professionals.
• Participate in the monthly ARC meeting, Discretionary Distribution Meeting, and the Pre-Acceptance meeting.

• Assure all accounts are handled in strictest confidence and in compliance with all legal and regulatory requirements and internal policies and procedures.
• Assume accountability for all delegated functions.
• As needed, elevate issues involving potential liability to Great Banc or its clients to Senior Vice President.

• Maintain client relationships consistent with Great Banc’s Client Experience Commitment by proactively identifying and resolving issues and, as warranted, consulting with clients’ attorneys and related professionals.
• Retain and expand existing client relationships.

• Bachelor’s degree in Finance or related field.
• 3+ years’ experience in personal trust administration or equivalent.
• Participate in professional development as needed.

• Ability to multi-task, prioritize, organize workload, and meet deadlines.
• Working knowledge of investments and investment management.
• Exceptional ability to communicate clearly and consistently, both verbally and in writing.
• Strong problem solving skills and ability to succeed in a team environment.
• Proficiency in Microsoft Office software and Adobe.
• Familiarity with trust accounting systems.
• Familiarity with Salesforce or a CRM.

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• Employee Stock Ownership Plan